Bug? Changes I Made Via The 1Password.com Web App Weren't Updating In 1Password 8.x.x Desktop App

nimvio
nimvio
Community Member
edited April 2022 in Desktop betas (Mac, Windows, and Linux)

I just noticed when I was trying to make changes to an item on the web app -- specifically, I was moving an item from one vault to another -- the changes weren't being updated or refreshed in the desktop app. Usually, if you make a change to an item on one device, it's immediately updated on any others. I even tried exiting the app. Also, I tried editing the item title via the web app, just to see if it was limited to an issue with updating/refreshing the moving of an item, but it also didn't update in the desktop app. I then attempted to edit the item in question in the desktop app, and when I saved it, it finally updated to what was on the web app.

1Password Version: 80700049
Extension Version: Latest for Safari
OS Version: macOS 12.3.x

Comments

  • Alvin.L_1P
    Alvin.L_1P

    Hey @nimvio:

    I understand that any edits made on 1Password.com are not immediately reflected in the 1Password 8 for Mac app. We'll need to take a closer look at your current set up. Could you send us a diagnostics report from your Mac? Here are the steps:

    1. Open and unlock the 1Password 8 Beta for Mac app.
    2. From the menu bar, select 1Password > Preferences > Advanced.
    3. Select 'Send Diagnostics'.

    Attach the diagnostics to an email message addressed to support+forum@1password.com (change the 'To:' address to this one from the default). With your email please include:

    You should receive an automated reply from our BitBot assistant with a Support ID number. Please post that number here. Thanks very much! 😊

    Alvin

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