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Forum Discussion
Touch ID no longer works for browser extension in Brave Browser.
MacOS 12.3.1
1Password 7 App 7.9.4
"Family" account
Brave browser
Browser Extension 2.3.2
Problem - I can open the browser extension with my (-sigh- long) password. Once that times out I need to re-enter my (long!!!) password. I used to be able to just use the Touch ID.
I have gone into the Extension settings and disabled integration with the app, closed everything down restarted app then restarted browser and re-enabled integration. No joy - it still requires my full (long!!!!!!) password and no longer offers the picture of a fingerprint to allow me to use Touch ID.
HELP, please.
1Password Version: Not Provided
Extension Version: Not Provided
OS Version: Not Provided
5 Replies
Rebooted ---> fixed (duh!)
Thanks you Nhat!
-Bob
Nhat_Nguyen1Password Team
Hello rvosatka,
Thank you very much for reaching out to us via email. Let us continue our conversations there, and we can update the results here later.
ref: PAI-73192-352
Support ID [#PAI-73192-352]
Jack_P_1PHi rvosatka:
This definitely doesn't sound like the experience we want you to have. Since you've already done the initial steps I would have asked you to do, I'd like to ask you to create a diagnostics report from your Mac, as well as a console log from Brave:
Sending Diagnostics Reports (Mac)
Save a console log for 1Password in your browser
Attach the diagnostics and the console log to an email message addressed to
support+forum@1password.com.With your email please include:
- A link to this thread: https://1password.community/discussion/128829/touch-id-no-longer-works-for-browser-extension-in-brave-browser#latest
- Your forum username:
rvosatka
You should receive an automated reply from our BitBot assistant with a Support ID number. Please post that number here. Thanks very much!
