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Problem synching between software and browser extensions

plan9outer
plan9outer
Community Member
in 1Password 4 for Windows

When updating information or adding new logins, wallet items, etc. in the main software, it is no longer updating ( via Dropbox) to our browser extensions.So if we add an item, it is not visible when we log in via a browser extension. We use MS, most of us have Windows 7, some XP. Also we have this synched to an iPad and iphone. Dropbox says file hasn't updated since march of this year. We have searched and do not have duplicate agilekeychain files. Thank you.

Comments

  • khad
    khad
    1Password Alumni

    When updating information or adding new logins, wallet items, etc. in the main software, …

    I think you mean 1Password for Windows. Is that correct?

    …it is no longer updating ( via Dropbox) to our browser extensions.

    Dropbox has nothing to do with the data in the app being the same as the data in the browser extensions. We can ignore Dropbox if the only issue is that the data in the main 1Password app doesn't match what is in the extension(s). Let's start with that.

    Please review our troubleshooting guide for this, and review each step carefully:

    Troubleshooting the new browser extensions

    A common cause is a proxy server or other "Internet security" programs blocking the secure connection between the sandboxed browser extension and the main 1Password program. Workarounds for both of these are outlined in the guide, and the latter has its own page linked in step seven:

    Configuring problematic antivirus/malware software

    Please let me know how it goes and if the above applies to your situation.

    If you're still having trouble, could you please send us your Diagnostics Report? Select Help > Diagnostics Report > Export to File from the menu bar in 1Password.

    Then attach the entire file to an email to us: support@ agilebits .com

    Please do not post your Diagnostics Report in the forums, but please do include a link to this thread in your email so that we can "connect the dots" when we see your Diagnostics Report in our inbox.

    Once we see the report we should be able to better assist you. Thanks in advance!

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