Fingerprint enable issue after Android 12 (MIUI 13) update

mafelipemafelipe
Community Member

After upgrading to Android 12 (MIUI 13) I started to have issues enabling the fingerprint in 1Password, when I try to enable it it shows:
Biometric unlock could not be enabled because an error occurred: "java.security,ProviderException Keystore key generation failed" any idea how to solve it?


1Password Version: Not Provided
Extension Version: Not Provided
OS Version: Not Provided

Comments

  • mafelipemafelipe
    Community Member

    I have tried to deinstall/install, also remove all the fingerprints, remove Lock Screen, reboot, enable Lock Screen and fingerprints, erase data in 1password but nothing worked

  • ag_timothyag_timothy

    Team Member

    Hey @mafelipe thanks for joining us on the forum! I'm sorry to hear about the issue with Biometric unlock.

    I'd like to ask you to trigger the biometric error then create a diagnostics report from your Android device:

    Sending Diagnostics Reports (Android)

    Attach the diagnostics to an email message addressed to [email protected].

    With your email please include:

    You should receive an automated reply from our BitBot assistant with a Support ID number. Please post that number here. Thanks again!

  • mafelipemafelipe
    Community Member

    Email sent, many thx for your support.

  • ag_timothyag_timothy

    Team Member

    Hey @mafelipe, thanks for sending in the report! I can see we've followed up with you there so lets continue the conversation via email.

  • DrPhant0mDrPhant0m
    Community Member

    I'm having the same issue. I'm on a Note9 running Noble Rom 2.3 (Android 12, May patch level). Is there a fix?

  • ag_timothyag_timothy

    Team Member

    @DrPhant0m, thanks for joining us on the forum. I'm sorry to hear there's an issue with biometric unlock! If you've written in to our email support, lets continue the conversation there.

Leave a Comment

BoldItalicStrikethroughOrdered listUnordered list
Image
Align leftAlign centerAlign rightToggle HTML viewToggle full pageToggle lights
Drop image/file