Fingerprint enable issue after Android 12 (MIUI 13) update
After upgrading to Android 12 (MIUI 13) I started to have issues enabling the fingerprint in 1Password, when I try to enable it it shows:
Biometric unlock could not be enabled because an error occurred: "java.security,ProviderException Keystore key generation failed" any idea how to solve it?
1Password Version: Not Provided
Extension Version: Not Provided
OS Version: Not Provided
Comments
I have tried to deinstall/install, also remove all the fingerprints, remove Lock Screen, reboot, enable Lock Screen and fingerprints, erase data in 1password but nothing worked
Team Member
Hey @mafelipe thanks for joining us on the forum! I'm sorry to hear about the issue with Biometric unlock.
I'd like to ask you to trigger the biometric error then create a diagnostics report from your Android device:
Sending Diagnostics Reports (Android)
Attach the diagnostics to an email message addressed to
[email protected].With your email please include:
mafelipeYou should receive an automated reply from our BitBot assistant with a Support ID number. Please post that number here. Thanks again!
Email sent, many thx for your support.
Team Member
Hey @mafelipe, thanks for sending in the report! I can see we've followed up with you there so lets continue the conversation via email.
I'm having the same issue. I'm on a Note9 running Noble Rom 2.3 (Android 12, May patch level). Is there a fix?
Team Member
@DrPhant0m, thanks for joining us on the forum. I'm sorry to hear there's an issue with biometric unlock! If you've written in to our email support, lets continue the conversation there.