Forum Discussion

ridogi's avatar
ridogi
Occasional Contributor
4 years ago

Ignored Alerts remain in Ignored after fixing them

I've noticed that if I choose ignore alert in Watchtower, and then later fix that problem, the login item will remain in the "ignored alerts" section. If I view it the banner indicating the problem is gone, but it seems the login item should be removed from that section.

1Password Version: 8.7.0
Extension Version: Not Provided
OS Version: macOS 12.3.1

betas

10 Replies

  • Former Member's avatar
    Former Member
    3 years ago

    1P_Tommy Thanks. I've just seen that in another thread. That worked a treat.

    Cheers

  • 1P_Tommy's avatar
    1P_Tommy
    Icon for Moderator rankModerator
    3 years ago

    @Eurisko78

    Apologies for the trouble you've had. This is a known issue. The workaround a lot of folks have been using is to duplicate the entry and then remove the offending entry form inside the ignored alert section.

  • Former Member's avatar
    Former Member
    3 years ago

    I've got this issue in version 8.10 on windows. The ignored alert was for 1Password 2FA. I've since started using 1Password's 2FA and the item is still in the Ignored Alerts list.

    Thanks

  • Former Member's avatar
    Former Member
    4 years ago

    I have the same issue as described above.

    App version: 8.9.7
    MacOS version:13.0 (just upgraded previous version was also affected)

  • Former Member's avatar
    Former Member
    4 years ago

    Hello ridogi , thank you so much for bringing this bug to our attention!
    I was able to reproduce and fix this issue with "Ignored alerts".
    Please watch for it in the upcoming releases notes so you’ll know when it is available.
    Thanks for helping us making the app better and have a wonderful day! :)

  • ridogi's avatar
    ridogi
    Occasional Contributor
    4 years ago

    You're welcome. This item does appear in the "ignored alerts" section on both computers so it seems to be a different issue than those other 3 items that are listed as vulnerable only on 1 computer. I'd be willing to try the iOS beta to see what I see with these 2 issues there as well.

  • 1P_PeterG's avatar
    1P_PeterG
    Icon for Community Manager rankCommunity Manager
    4 years ago

    Thank you, ridogi. I wonder if this may be related to the other Watchtower issue you described as well. We'll see what we can do to learn more about this in our own testing.

  • ridogi's avatar
    ridogi
    Occasional Contributor
    4 years ago

    I believe it was a vulnerable password instead of a weak password, but yes that 1 item is still in the ignore list with its new stronger password.

  • 1P_PeterG's avatar
    1P_PeterG
    Icon for Community Manager rankCommunity Manager
    4 years ago

    Hello ridogi, thank you for letting us know about this!

    I have tried this with a number of different test items and haven't been able to reproduce what you've described. When I change a weak password for an item that's currently in Watchtower's ignore list, it vanishes from that list when I return to Watchtower. Just to check: is this issue still present for you?

    Thanks again, and I'll look forward to learning more about this one. đź‘Ť