1Password 8 didn't recognize main password
Hello,
1password user and subscribers for many years, just updated to 1password 8 on my Mac ( running Monterey 12.3.1 ) and I cannot login on 1password8 using my main password.
I've tried to login on the web and it works, it works on my iPhone / iPad, it works also on my windows work machine (1password 8 for windows), it works also as extension in Microsoft Edge.
If I put back 1password 7 I can also login.
On my mac there is no network traffic control or app that control the network traffic.
Any suggestion?
1Password Version: 8.7 production
Extension Version: Not Provided
OS Version: mac os 12.3.1
Comments
-
Hi, yes the account password is the same.
0 -
Hey @Xgear91:
That definitely doesn't sound right then. I'd like to ask you to create a diagnostics report from your Mac:
Sending Diagnostics Reports (Mac)
Attach the diagnostics to an email message addressed to
support+forum@1password.com.With your email please include:
- A link to this thread: https://1password.community/discussion/129340/1password-8-didnt-recognize-main-password#latest
- Your forum username:
Xgear91
You should receive an automated reply from our BitBot assistant with a Support ID number. Please post that number here. Thanks very much!
0 -
Email sended. Thanks.
0 -
Hi, I would like to inform you that the problem is solved, following the instruction of the support, I've deleted the 1password.sqlite file from the library and the problem has been solved and now I'm normally logged in. Many many thanks 👍
0
