Forum Discussion

Former Member's avatar
Former Member
3 years ago

1Password 8 didn't recognize main password

Hello,

1password user and subscribers for many years, just updated to 1password 8 on my Mac ( running Monterey 12.3.1 ) and I cannot login on 1password8 using my main password.
I've tried to login on the web and it works, it works on my iPhone / iPad, it works also on my windows work machine (1password 8 for windows), it works also as extension in Microsoft Edge.
If I put back 1password 7 I can also login.
On my mac there is no network traffic control or app that control the network traffic.
Any suggestion?

1Password Version: 8.7 production
Extension Version: Not Provided
OS Version: mac os 12.3.1

macos

7 Replies

  • Jack_P_1P's avatar
    Jack_P_1P
    Icon for 1Password Team rank1Password Team
    3 years ago

    Hi @Xgear91:

    Great to hear! Feel free to get in touch if there's anything else we can help you with in the future!

    Jack

  • Former Member's avatar
    Former Member
    3 years ago

    Hi, I would like to inform you that the problem is solved, following the instruction of the support, I've deleted the 1password.sqlite file from the library and the problem has been solved and now I'm normally logged in. Many many thanks 👍

  • 1P_PeterG's avatar
    1P_PeterG
    Icon for Community Manager rankCommunity Manager
    3 years ago

    Thank you, @Xgear91 - we'll look forward to sorting this out for you!

  • Former Member's avatar
    Former Member
    3 years ago

    Email sended. Thanks.

  • Jack_P_1P's avatar
    Jack_P_1P
    Icon for 1Password Team rank1Password Team
    3 years ago

    Hey @Xgear91:

    That definitely doesn't sound right then. I'd like to ask you to create a diagnostics report from your Mac:

    Sending Diagnostics Reports (Mac)

    Attach the diagnostics to an email message addressed to support+forum@1password.com.

    With your email please include:

    You should receive an automated reply from our BitBot assistant with a Support ID number. Please post that number here. Thanks very much!

  • Former Member's avatar
    Former Member
    3 years ago

    Hi, yes the account password is the same.

  • Jack_P_1P's avatar
    Jack_P_1P
    Icon for 1Password Team rank1Password Team
    3 years ago

    Hi @Xgear91:

    Thanks for reaching out! To confirm are you using the account password that is able to unlock 1Password 8 for Windows? Let me know!

    Jack