[MAC] Universal Autofill instantly crashes 1PW

snozdop

Tried to use Universal Autofill for the first time when logging into view my account information in the Mac AppStore app, and I type cmd-\ and the window pop ups with matching logins, but when I press Return to Autofill, 1Password just crashes instantly, everytime.

Here's an excerpt from the 1Password quit unexpectedly window:

Process:               1Password [70124]
Path:                  /Applications/1Password.app/Contents/MacOS/1Password
Identifier:            com.1password.1password
Version:               8.8.0-8.NIGHTLY (8.8.0-8.NIGHTLY.110944)
Code Type:             X86-64 (Native)
Parent Process:        ??? [1]
Responsible:           1Password [70124]
User ID:               501

Date/Time:             2022-05-03 22:16:11.696 +0100
OS Version:            Mac OS X 10.15.7 (19H1824)
Report Version:        12
Anonymous UUID:        5BCC78F0-2EDC-664C-D0D9-D006E2AFAE57

Sleep/Wake UUID:       C298E06E-B186-49A1-91B2-A90B55FF9D88

Time Awake Since Boot: 220000 seconds
Time Since Wake:       56000 seconds

System Integrity Protection: enabled

Crashed Thread:        50  tokio-runtime-worker

Exception Type:        EXC_BAD_INSTRUCTION (SIGILL)
Exception Codes:       0x0000000000000001, 0x0000000000000000
Exception Note:        EXC_CORPSE_NOTIFY

Termination Signal:    Illegal instruction: 4
Termination Reason:    Namespace SIGNAL, Code 0x4
Terminating Process:   exc handler [70124]

Application Specific Information:
BUG IN CLIENT OF LIBDISPATCH: Assertion failed: Block was expected to execute on queue [com.apple.main-thread]

I can copy and paste the password ok, but not autofill it.

---

1Password Version: 8.8.0-8.NIGHTLY
Extension Version: Not Provided
OS Version: macOS 10.15.7

rob

Thank you so much for the report, @snozdrop! I was able to do this successfully just now, but I'm on Monterey, not Catalina, so that might be the difference. I'll make sure our Mac team sees this.

ref: dev/core/core#15005

snozdop

A bit of additional info... I just tried switching to the Production version (v8.7.0 Build 80700098), just to check if it was something introduced in the Nightly versions, but unfortunately, it still does the same... Crashes instantly on attempting to Autofill,

I can't be the only one running Catalina am I - although I haven't seen any other reports of this?

PeterG_1P

Hi @snozdop, we're still collecting information about this, so thank you for letting us know that it occurred on the 8.7 Production release as well. We're following up on our end!

cortig

Out of curiosity @snozdop, are you using 1Password in multiple user accounts on that Mac running Catalina??
I have a similar configuration and frequent crashing issues when trying to use 1Password from a second user account on that Mac.

snozdop

@cortig No, there's just a single user account on this Mac.

cortig

Thanks! I was wondering… It has to be something different then :-) (which is sad, since the more people are affected by the same bug, the more likely it is that it will be identified and corrected — my crashing issue has been going on for quite some time and making my life miserable).

I haven’t seen any Universal Autofill on my Catalina Mac, but it’s not a feature I use often. I’ll try to play with it some more to see whether it could indeed be a Catalina issue.

Corentin

rob

We've had two more reports of a crash when using Universal Autofill on Catalina. @snozdop if you could provide a stack trace, that would help us dig in faster. I think that should have been displayed in the same "1Password quit unexpectedly" window that you copied from before. Could you send us the entire contents of that window? If you want to email it instead of posting here, just send to support+forum@1password.com and include a link to this discussion.

Thanks!

rob

@cortig I'm also interested in hearing more about the crash you're experiencing. If you could send us that crash report too, I can make sure the right people see it, even if it's not the same issue.

snozdop

@rob I've sent the full crash report via email and here's the support ID: [#RHJ-94613-793]

I don't know whether it is related at all, but during beta testing there was another seemingly Catalina-specific crashing bug when updating the app which was subsequently fixed. Maybe worth a look to see if it's a similar Catalina-only issue.

https://1password.community/discussion/126972/mac-crashes-after-downloading-latest-nightly-before-installing#latest

cortig

@rob I sent my reports back in early March (#RRX-67394-787). You have them already :-)

Corentin

ag_tommy

@snozdop

Thanks for the submission we have it.

ref: RHJ-94613-793

ag_tommy

@cortig

My friend we have not given up on your issue. I apologize we have not had any result to share with you lately.

ref: RRX-67394-787
ref: dev/core/core#14740

cortig

@ag_tommy I understand.I know it might not be a trivial issue to fix. I'm using workarounds in the meanwhile (like using only the Safari extension without connecting tot he app in the other user accounts on the Mac)

ag_tommy

👍

c224

I installed 1Password 8 last night on two of my machines, upgrading from 1Password 7. The Monterey install is functioning just fine with CMD-Shift-Space and CMD-.

However, on my Catalina machine, it’s either crashing or locking the vault every single time I invoke auto fill with both CMD-Shift-Space and CMD-. So it’s pretty much unusable at this time as I would need to manually copy and paste my logins.

Let me know if you need any logs or reports.

weigel

I'm having the same issue on Big Sur. I sent you my crash report.
Support ID: [#CGQ-68159-525]

LamboCountach

Same here on 10.15.7 (iMac) #KSN-25819-394

rohannr

Running into the same issue on my MacBook Air M1 running Big Sur. I installed 1password8 for mac, verified that the browser extensions work and then tried universal autofill on a desktop mac app. Reproduced this several times on the same app. pasting the log below

Process:               1Password [58051]
Path:                  /Applications/1Password.app/Contents/MacOS/1Password
Identifier:            com.1password.1password
Version:               8.7.0 (8.7.0.109983)
Code Type:             ARM-64 (Native)
Parent Process:        ??? [1]
Responsible:           1Password [58051]
User ID:               501

Date/Time:             2022-05-09 16:19:40.087 -0400
OS Version:            macOS 11.0 (20A2411)
Report Version:        12
Anonymous UUID:        97AD6C78-6BE3-4BEF-AA55-0A4EBB419773

Sleep/Wake UUID:       2F3FE727-1023-4440-B1E4-1F215FC7C708

Time Awake Since Boot: 210000 seconds
Time Since Wake:       12000 seconds

System Integrity Protection: enabled

Crashed Thread:        49  tokio-runtime-worker

Exception Type:        EXC_BREAKPOINT (SIGTRAP)
Exception Codes:       EXC_ARM_BREAKPOINT at 0x0000000195e1e82c (brk 1)
Exception Note:        EXC_CORPSE_NOTIFY

Termination Signal:    Trace/BPT trap: 5
Termination Reason:    Namespace SIGNAL, Code 0x5
Terminating Process:   exc handler [58051]

Application Specific Information:
BUG IN CLIENT OF LIBDISPATCH: Assertion failed: Block was expected to execute on queue [com.apple.main-thread]

Thread 0:: CrBrowserMain  Dispatch queue: com.apple.main-thread
0   libsystem_kernel.dylib          0x0000000195f8fda8 mach_msg_trap + 8
1   libsystem_kernel.dylib          0x0000000195f90158 mach_msg + 76
2   com.apple.CoreFoundation        0x00000001960c3e88 __CFRunLoopServiceMachPort + 380
3   com.apple.CoreFoundation        0x00000001960c235c __CFRunLoopRun + 1216
4   com.apple.CoreFoundation        0x00000001960c1730 CFRunLoopRunSpecific + 600
5   com.apple.HIToolbox             0x000000019dbc8fd4 RunCurrentEventLoopInMode + 292
6   com.apple.HIToolbox             0x000000019dbc8e04 ReceiveNextEventCommon + 688
7   com.apple.HIToolbox             0x000000019dbc8b34 _BlockUntilNextEventMatchingListInModeWithFilter + 76
8   com.apple.AppKit                0x0000000198895ce0 _DPSNextEvent + 868
9   com.apple.AppKit                0x0000000198894660 -[NSApplication(NSEvent) _nextEventMatchingEventMask:untilDate:inMode:dequeue:] + 1312
10  com.apple.AppKit                0x00000001988864bc -[NSApplication run] + 600
11  com.github.Electron.framework   0x0000000107412700 node::GetEnvironmentIsolateData(node::Environment*) + 9350648
12  com.github.Electron.framework   0x0000000107411008 node::GetEnvironmentIsolateData(node::Environment*) + 9344768
13  com.github.Electron.framework   0x00000001073d8080 node::GetEnvironmentIsolateData(node::Environment*) + 9111416
14  com.github.Electron.framework   0x00000001073a77b4 node::GetEnvironmentIsolateData(node::Environment*) + 8912556
15  com.github.Electron.framework   0x00000001067e887c v8::internal::SetupIsolateDelegate::SetupHeap(v8::internal::Heap*) + 4633896
16  com.github.Electron.framework   0x00000001067ea084 v8::internal::SetupIsolateDelegate::SetupHeap(v8::internal::Heap*) + 4640048
17  com.github.Electron.framework   0x00000001067e6444 v8::internal::SetupIsolateDelegate::SetupHeap(v8::internal::Heap*) + 4624624
18  com.github.Electron.framework   0x0000000104e0ee20 v8::internal::ExternalReference::fast_c_call_caller_pc_address(v8::internal::Isolate*) + 1936
19  com.github.Electron.framework   0x0000000104e0ff9c v8::internal::ExternalReference::fast_c_call_caller_pc_address(v8::internal::Isolate*) + 6412
20  com.github.Electron.framework   0x0000000104e0fa78 v8::internal::ExternalReference::fast_c_call_caller_pc_address(v8::internal::Isolate*) + 5096
21  com.github.Electron.framework   0x0000000104e0e044 v8::internal::compiler::BasicBlock::set_loop_header(v8::internal::compiler::BasicBlock*) + 10812
22  com.github.Electron.framework   0x0000000104e0e978 v8::internal::ExternalReference::fast_c_call_caller_pc_address(v8::internal::Isolate*) + 744
23  com.github.Electron.framework   0x0000000104b8c818 ElectronMain + 128
24  libdyld.dylib                   0x0000000195fe4f64 start + 

Jack.P_1P

Hi @rohannr:

Thanks for sharing your crash report. We're continuing to investigate, and we'll be sure to keep you up to date.

Jack

Jack.P_1P

Hi @rohannr:

I've just heard back from the team, would you mind sharing your full crash log? To protect your privacy, you can attach it to an email addressed to support+forum@1password.com and include your username. Thanks!

Jack

rohannr

I upgraded to Monterey from Big Sur and no longer run into the issue.

c224

@rohannr Glad that resolved it for you. Unfortunately, my Catalina machine is too old to be upgraded to Monterey. I’m still hoping for a fix.

snozdop

@rohannr Unfortunately, I'm in the same boat as @c224 in that Catalina is as far as my Mac will go, but 10 days on I'm eagerly downloading the Nightly releases hoping for a fix.

cortig

Same thing here. I have two older Mac that cannot be upgraded. Newer Mac are fine :-\

Corentin

PeterG_1P

Hi folks, thank you for letting us know your current state of functionality with this. We're actively working on the issue and will look forward to sharing more when we're able to.

snozdop

On a quick initial test, it looks like today's NIGHTLY release (80800098) has fixed this issue. I was able to use universal autofill to fill my Mac AppStore password.

Yay!

PeterG_1P

Hey, that's great! Thank you for letting us know, @snozdop! 🙌

mattbakerpdx

Same issue on Catalina using the latest 1Password as of today: 80700098 ("PRODUCTION channel").

I also can't upgrade to Monterey so it'd be great to see the bug fixed :)

Emailed support@ with the stack trace macOS provides

PeterG_1P

Thank you for letting us know, @mattbakerpdx. We'll follow up with you by email since you've contacted us over there. FWIW, my understanding is that this fix may only be part of the Nightly release currently, so that could explain why you're still seeing the issue.

c224

@PeterG_1P Any idea of when the next stable will release?