Signing back into the Community for the first time? You'll need to reset your password to access your account. Find out more.
Forum Discussion
Former Member
3 years agoUpgraded to 1Password 8, Safari extension not loaded
I've just upgraded from 1P7 to 1P8 and the application seems to be running OK. However the new 1Password for Safari does not show up in the extensions list in Safari preferences. The browser extension app downloaded OK and when I run it it tells me to open Safi prefs and enable it but it's not listed there
1Password Version: 8.7.0
Extension Version: 2.3.3
OS Version: 12.3.1
Referrer: forum-search:Upgraded to 1Password 8, Safari extension not loaded
- Former Member
I have the same issue
- 1P_Dave
Moderator
Hello @Kevin_P and @aessing! 👋
I'm sorry to hear that you're both having trouble enabling 1Password in Safari. Just to confirm: you've both installed 1Password for Safari, it's visible in your Applications folder, and you've launched it at least once, correct? If so, let's try refreshing Safari's extension registrations. To do this, follow these steps:
- Close all open web browsers.
- Open the Terminal app on your Mac: https://support.apple.com/guide/terminal/open-or-quit-terminal-apd5265185d-f365-44cb-8b09-71a064a42125/mac
- Paste the following into Terminal and then press enter to run the command:
/System/Library/Frameworks/CoreServices.framework/Frameworks/LaunchServices.framework/Support/lsregister -f -R /Applications/Safari.app
- Open Safari and try to enable 1Password for Safari again.
I hope that helps. 😊
- Former Member
Hi 1P_Dave, your steps sadly didn't work for us. The only thing that worked was to uninstall 1Password and the extensions completely and install both fresh.
Since we are managing more than 100 1P accounts, this cannot be done manually. As stated in another thread, there won't be any updates on the 7 version which leaves us stuck in a very unpleasant situation. :(
- 1P_Dave
Moderator
@tosch
I'm sorry to hear that the steps didn't work. Do you have many users affected by this issue? Our team would love to investigate to see where things are going wrong. I'd like to ask you to create a diagnostics report from an affected Mac that is currently experiencing this issue:
Sending Diagnostics Reports (Mac)
Attach the diagnostics to an email message addressed to
support+forum@1password.com
.With your email please include:
- A link to this thread: https://1password.community/discussion/comment/640423#Comment_640423
- Your forum username:
tosch
- Please do not post your diagnostic report to the forum. This is for your privacy and security.
The report will be in zip format. Please send the entire file.
You should receive an automated reply from our BitBot assistant with a Support ID number. Please post that number here. Thanks very much!
- Former Member
1P_Dave, I'll try to do that. On which exact step of the process should I create this report?
- Former Member
Hello 1P_Dave,
/System/Library/Frameworks/CoreServices.framework/Frameworks/LaunchServices.framework/Support/lsregister -f -R /Applications/Safari.app
Did the trick for me.
Thanks
Andre
- 1P_Dave
Moderator
@tosch
You don't have to reproduce the issue again before generating and sending in the diagnostics report. The report will contain a log that will allow us to dig deeper into what might be going wrong on your Mac.
@aessing
I'm happy to hear that you were able to resolve the issue! 😊
- Former Member
Me too!
The suggestion below (as mentioned above) worked for us:
Paste the following into Terminal and then press enter to run the command: /System/Library/Frameworks/CoreServices.framework/Frameworks/LaunchServices.framework/Support/lsregister -f -R /Applications/Safari.app
Thank you, Hello @Kevin_P and @aessing!
- Former Member
1P_Dave, my colleague said since he had to install completely from scratch, he said that there was no logfile to share. If we experience it again, I'll think of you.
- 1P_Dave
Moderator
@tosch
If your friend experiences the issue again in the future then please have him try the new tool that we've included inside of 1Password 8 to fix this issue:
- Open and unlock 1Password 8.
- In the menubar click Help > Troubleshooting > Fix Missing Safari Extension
I hope that helps. 🙂