Master password after restart

grovolis21
grovolis21
Community Member
in Mac

Hello,

So, on 1P7 on my Mac I was able to unlock my vault via Touch ID even after restarting. Ever since upgrading to 1P8, I need to enter my master password before the ability to use Touch ID is enabled.

Is there any reason this has changed?

1Password Version: 8
Extension Version: Not Provided
OS Version: Not Provided

Comments

  • Unknown
    Unknown
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  • Dave_1P
    Dave_1P

    Hello @grovolis21! 👋

    I'm sorry to hear that you're unable to use Touch ID after a restart of your Mac. I can confirm that you should be able to use Touch ID to unlock 1Password 8 after a restart so it sounds like something is going wrong on your Mac. I'd like to ask you to create a diagnostics report from your Mac:

    Sending Diagnostics Reports (Mac)

    Attach the diagnostics to an email message addressed to support+forum@1password.com.

    With your email please include:

    The report will be in zip format. Please send the entire file.

    You should receive an automated reply from our BitBot assistant with a Support ID number. Please post that number here. Thanks very much!

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