Touch ID will not unlock 1Password 8

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David777
David777
Community Member
in Mac

On my MacBook Air touch id unlocks other apps and sites as well as unlocking the machine after a reboot but no luck with 1P8.

1Password Version: 8,7.0
Extension Version: 2.3.3
OS Version: macOS 12.3.1

Comments

  • MrC
    MrC
    Volunteer Moderator
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    @David777

    Do you have the Touch ID setting enabled under 1Password's Preferences > Security?

  • David777
    David777
    Community Member
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    Yes, thanks MRC, That box is checked.

  • DavidB
    DavidB
    Community Member
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    I can unlock it with Touch ID but first have to click the fingerprint icon.

  • Dave_1P
    Dave_1P
    Options

    Hello @David777! 👋

    You should be able to unlock 1Password 8 for Mac using Touch ID even after a reboot. It sounds like something might be going wrong on your Mac and I apologize for the issue. I'd like to ask you to create a diagnostics report from your Mac:

    Sending Diagnostics Reports (Mac)

    Attach the diagnostics to an email message addressed to support+forum@1password.com.

    With your email please include:

    The report will be in zip format. Please send the entire file.

    You should receive an automated reply from our BitBot assistant with a Support ID number. Please post that number here. Thanks very much!

This discussion has been closed.