Fix for Cmd-\ not working in the Classic extension for Chrome

sbleon
sbleon
Community Member

I recently had a problem where Cmd-\ stopped working in my Chrome (using the Classic extension). I found a helpful comment (from a 1P'er) on Reddit, and I just wanted to share it here. This fix worked for me, and I'm back to being a happy user of the Classic extension (though really not looking forward to the user interface changes in the "modern" version).

(from https://www.reddit.com/r/1Password/comments/towysd/cannot_set_shortcut_on_for_1pw7_on_macos_123/)

Hey there. Sorry for the trouble – this is an issue we're aware of. But we also have some steps that should fix it:

  • If 1Password is running, right-click the 1Password icon at the top right of your macOS menu bar, and choose Quit 1Password Completely.
  • Open Finder and go to: ~/Library/Containers/com.agilebits.onepassword7/Data/Library
  • Locate Preferences and move it to Trash.
  • Go to: ~/Library/Group Containers/2BUA8C4S2C.com.agilebits/Library
  • Locate Preferences and move it to Trash.
  • Open Terminal and run the following command: killall cfprefsd
  • Open and unlock 1Password, and confirm that your default keyboard shortcuts are in place.

1Password Version: 7.9.4
Extension Version: 4.7.5.90
OS Version: macOS 12.2.1
Referrer: forum-search:classic shortcut

Comments

  • sbleon
    sbleon
    Community Member

    OK, I was wrong. This helped very temporarily, but now Cmd-\ is not working again. This is extremely disruptive to my workflow. I've already tried quitting both 1Password and Chrome, and reinstalling the extension. Does anyone have any other ideas?

  • sbleon
    sbleon
    Community Member

    And now it's working again. I don't know what's going on here.

  • Hey @sbleon:

    Thanks for letting us know. We'd be happy to take a closer look if you run into trouble with 1Password 7 and the classic extension again in the future.

    Jack

  • sbleon
    sbleon
    Community Member

    Thanks, Jack. I still see it stop working occasionally. The only clue I have is that when it doesn't work, I can see the "Edit" menu in my menu bar flash as if I've pressed a keyboard shortcut for an item in that menu. However, nothing in the menu has Cmd-\ listed as a keyboard shortcut, so I'm pretty baffled about it.

This discussion has been closed.