Chrome Autofill not working for site

Hi modeler,

Can you share the website for us to test?

Looking forward to your reply.

Hello again Jack,

To answer your question correctly: Yes, I have saved the login when 1PW asked me to do so. Then logins from 1PW, including auto paste, work.

Sorry for the confusion.

Jack

Jack,

Yes, manual fill works. But it does not auto fill. I get the message "no items to show."

Same reuslts on both FireFox and Chrome.

Jack

Hi modeler:

If you navigate directly to the login page for your bank, and then manually fill the details in by searching in the 1Password pop-up in your browser, or the 1Password desktop app, then choose Save in 1Password, does that Login item work from then on?

Let me know!

Jack

I have the same problem (autofill not working "no items to show"), but with a different banking site. It occurs regardless of which 1PW interface I use (Windows app, FF extension, or my.1password). Using 1PW 8.7.0.

That's the only site I found with this problem. I'm looking for an alternate login site for this bank.

I have the same problem (autofill not working "no items to show"), but with a different banking site. It occurs regardless of which 1PW interface I use (Windows app, FF extension, or my.1password). Using 1PW 8.7.0.

That's the only site I found with this problem. I'm looking for an alternate login site for this bank.

Hi @alantcy,

You're correct. The other URL is the one intended. Thanks for the home run on the issue.

Let us know if you have any other questions.

Hi kevin_li

sp=true actually loads the SingPass Login tab. The URL works but I would have to click on Access Code to get to the tab that works
with autofill.
But thanks to you I found this URL works better - https://internet.ocbc.com/internet-banking/Login/Login
So problem solved!

Cheers,
Alan

Hi @alantcy,

Thanks for the additional info. That's super helpful.

I revisited the OCBC website and confirmed what you are experiencing. Interestingly enough, the website has two formats of the login page:

• https://internet.ocbc.com/internet-banking/Login/Login?sp=true

This one is the one that I showed previously, where 1Password works correctly there. I'd suggest you edit your OCBC item and change the website to it. So, you can "Open & Fill" it properly. If you are opening from your bookmark, let's change the bookmark to this URL as well.

• https://internet.ocbc.com/internet-banking/

This one is the troubled one. When I inspect the page, I can see that it is built with frameset elements, which 1Password doesn't handle it well. The frameset is actively preventing the 1Password inline menu from showing in the login fields. I've shared this with our development team to determine if we can improve the behaviour for 1Password here. Hopefully, we'll see a fix implemented in a future release.

ref: dev/core/core#2885

Hi kevin_li

Thanks for creating the gif.

I noticed you can click on the 1Password icon to access a context menu, which I'm not able to.
I can however make autofill work for the site by clicking on the extension beside the address bar.
Additionally, another online banking site (DBS) works with 1Password correctly where a suggested/matching login will popup below the field.
My Chrome autofill settings are shown below.