Do not re-enter your master password in 1Password when restarting a Mac with Touch Id
Hello.
I have a Mac M1 with magic keyboard and Touch Id, with 1Password. I have activated Touch Id, in 1Password. I can unlock with Touch Id in 1Password without any problem. I have of course authorised the 1Password application on MacOs with my secret key and master password.
The problem is that every time I restart my Mac, I have to re-enter my master password to restart 1password. When I restart I cannot use touch id, even though the restart was done within the 15 day time limit, or the device is allowed to connect without a master password.
In fact on reboot, when I launch 1password, I don't even have the Touch Id logo available, to unlock with.
I have to unlock 1password with the master password after this reboot, and then the Touch Id logo appears without any problem.
Do you manage with 1password and Macos to unlock your Mac, after a reboot, with Touch Id without having to re-enter your master password?
Thank you in advance.
Best regards.
1Password Version: 8.8.0
Extension Version: Not Provided
OS Version: Macos 12.4
Comments
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Hello @Zayatoshi! 👋
I'm sorry to hear that you're unable to unlock 1Password for Mac using Touch ID after a reboot. I'd like to ask you to create a diagnostics report from your Mac:
Sending Diagnostics Reports (Mac)
Attach the diagnostics to an email message addressed to
support+forum@1password.com.With your email please include:
- A link to this thread: https://1password.community/discussion/129963/do-not-re-enter-your-master-password-in-1password-when-restarting-a-mac-with-touch-id
- Your forum username:
Zayatoshi - Please do not post your diagnostic report to the forum. This is for your privacy and security.
The report will be in zip format. Please send the entire file.
You should receive an automated reply from our BitBot assistant with a Support ID number. Please post that number here. Thanks very much!
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