Can't login to 1Password client for Windows 11

KenWakefield
KenWakefield
Community Member
in Windows

After installing the app, it asks me to add my 1Password account. In that dialog it asks for 'Sign-in Address', 'email address', 'Secret Key' and 'Master Password'.

I'm not sure what my sign-in address is so I used 'https://ibm.ent.1password.com/'. The other fields I'm pretty confident about being correct, but when clicking Sign In I get the error "Your sign-in address, email address, Secret Key, or Master Password is incorrect" (which obviously doesn't narrow down to what the problem is).

Should I be using something else for my 'Sign-in address'?

Thanks,
Ken

1Password Version: Not Provided
Extension Version: Not Provided
OS Version: Windows 11

Comments

  • DenalB
    DenalB
    Community Member
    edited May 2022

    Hey @KenWakefield !

    The sign-in address should be the address where you reach your account. It could be https://my.1password.com, https://my.1password.eu or https://my.1password.ca. Try to open one of these addresses in the browser and try to log in. If it works, you have the correct sign-in address.

    The sign-in address should also be noted in your Emergency Kit.

  • KenWakefield
    KenWakefield
    Community Member
    edited May 2022

    Hi DenalB, thanks for your response. My Emergency Kit does show the same Sign-in address that I'm trying to use to no avail [sign in address removed by 1Password staff].

    The email address is correct, secret key is correct and the password should be fine. Somehow the 'Add Account' dialog just doesn't accept the info for some unknown reason.

  • DenalB
    DenalB
    Community Member

    Seems like it is a business or a team account? 🤔

    Maybe you should write an e-mail to support@1password.com to get help here. But be patient. You will get an answer.

  • KenWakefield
    KenWakefield
    Community Member

    OK, will send them an email. Thanks!

  • Jack.P_1P
    Jack.P_1P

    Hey @KenWakefield:

    I was able to locate your message to us, so please keep an eye out. Additionally, to protect your privacy, I've gone ahead and removed your sign-in address from your previous post. 😀

    Jack

    ref: LPR-88828-666

  • KenWakefield
    KenWakefield
    Community Member

    Thanks everyone, I was contacted by 1Password Support and they suggested resetting the app and that resolved my issue. Best regards, Ken.

  • PeterG_1P
    PeterG_1P

    Thank you for letting us know, @KenWakefield. It's great to know that this is now resolved for you! 🙌

This discussion has been closed.