Can't login to 1Password client for Windows 11

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KenWakefield
KenWakefield
Community Member
in Windows

After installing the app, it asks me to add my 1Password account. In that dialog it asks for 'Sign-in Address', 'email address', 'Secret Key' and 'Master Password'.

I'm not sure what my sign-in address is so I used 'https://ibm.ent.1password.com/'. The other fields I'm pretty confident about being correct, but when clicking Sign In I get the error "Your sign-in address, email address, Secret Key, or Master Password is incorrect" (which obviously doesn't narrow down to what the problem is).

Should I be using something else for my 'Sign-in address'?

Thanks,
Ken

1Password Version: Not Provided
Extension Version: Not Provided
OS Version: Windows 11

Comments

  • DenalB
    DenalB
    Community Member
    edited May 2022
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    Hey @KenWakefield !

    The sign-in address should be the address where you reach your account. It could be https://my.1password.com, https://my.1password.eu or https://my.1password.ca. Try to open one of these addresses in the browser and try to log in. If it works, you have the correct sign-in address.

    The sign-in address should also be noted in your Emergency Kit.

  • KenWakefield
    KenWakefield
    Community Member
    edited May 2022
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    Hi DenalB, thanks for your response. My Emergency Kit does show the same Sign-in address that I'm trying to use to no avail [sign in address removed by 1Password staff].

    The email address is correct, secret key is correct and the password should be fine. Somehow the 'Add Account' dialog just doesn't accept the info for some unknown reason.

  • DenalB
    DenalB
    Community Member
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    Seems like it is a business or a team account? 🤔

    Maybe you should write an e-mail to support@1password.com to get help here. But be patient. You will get an answer.

  • KenWakefield
    KenWakefield
    Community Member
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    OK, will send them an email. Thanks!

  • Jack.P_1P
    Jack.P_1P
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    Hey @KenWakefield:

    I was able to locate your message to us, so please keep an eye out. Additionally, to protect your privacy, I've gone ahead and removed your sign-in address from your previous post. 😀

    Jack

    ref: LPR-88828-666

  • KenWakefield
    KenWakefield
    Community Member
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    Thanks everyone, I was contacted by 1Password Support and they suggested resetting the app and that resolved my issue. Best regards, Ken.

  • PeterG_1P
    PeterG_1P
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    Thank you for letting us know, @KenWakefield. It's great to know that this is now resolved for you! 🙌

This discussion has been closed.