Unknown Software Exception (0xc0000008) occurred at location 0x778d2418

Community Member
edited May 23 in 1Password 7 for Windows

Once every couple of weeks or so, I get the above error. It seems to occur when the computer has automatically locked and I hit a key to bring up the login screen. On my Windows 7 system, there seems to be an Event Viewer log entry related to the error, but on my Window 10 system, I don't see any Event Viewer entries. I'm not sure if the location is the same or not because I haven't recorded every event. Also, the event source is: .NET Runtime. Here is the latest error saved from the Win 7 System:

Application: 1Password.exe
Framework Version: v4.0.30319
Description: The process was terminated due to an unhandled exception.
Exception Info: exception code c0000008, exception address 77452525

The windows 7 system is my secondary system so I don't run it as much as my Windows 10. Both system are running Version 7.9.828. I have more Event Viewer entries saved in a Event Filter log from my Win 7, but the entries are 3 to 6 months plus older.

Any ideas what is going on, and how to gather more information?

1Password Version: 7.9.828
Extension Version: Not Provided
OS Version: Windows 7 Pro x64.


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