Can't switch update channel [Switching to prod will still get beta update until next stable update]

sifutommysifutommy Member
Community Member

When 1PW 8 went GA I went into Preferences | Advanced and switched my release channel to Production. But it doesn't do anything. Not only does the app not immediately switch to the production version, I continue getting beta updates. I've switched back and forth several times and it doesn't seem to do anything.


1Password Version: 8
Extension Version: Not Provided
OS Version: macOS 12.3.1

Comments

  • chearn5chearn5
    Community Member

    I'm having the same problem.

  • MikeTMikeT Agile Samurai

    Team Member

    Hi folks,

    Please see my answer here: https://1password.community/discussion/comment/642608/#Comment_642608

    This is expected because there is no stable version for the 1Password 8.8 beta builds you're using right now, the app will continue to push beta updates until the next stable update is available. Not getting beta updates until the next stable update means you'd be stuck with issues that may be addressed in later beta updates.

    When 1Password 8.8 stable is released, you'll get that and no more beta updates afterward, only the stable updates from the production channel.

  • chearn5chearn5
    Community Member

    Ah that makes sense. Thank you for the explanation. I'll wait for 8.8 stable.

  • ag_tommyag_tommy

    Team Member

    Sounds good chearn5

  • sifutommysifutommy Member
    Community Member

    Thanks guys.

  • ag_tommyag_tommy

    Team Member

    You're most welcome. Have a great day!

  • chearn5chearn5
    Community Member

    I changed my update channel to production back when it was recommended by @ag_tommy. I was checking 1P updates today & saw there was an update for 8.9 beta that would be installed if I proceeded, even though the release channel was set to production. Not wanting to continue on the beta, I downloaded 8.8 from the website & installed that, which seemed to go ok. Just wanted to update here because apparently changing the release channel doesn't seem to have any effect on getting off of the beta channel.

  • ag_tommyag_tommy

    Team Member

    @chearn5

    There is an open issue to look into this. I'm sorry you encountered it. I found myself in the same situation a few days ago. I would like to see this one fixed. I am sure you feel the same. Hopefully, soon!

  • chearn5chearn5
    Community Member

    @ag_tommy So even though I reinstalled with the production version, the app is still prompting me to update to the latest beta. I don't want to do this. How do I fix this?

  • ag_tommyag_tommy

    Team Member
    edited August 5

    @chearn5

    You cannot change channels until a new release is issued for that channel. For example you cannot change from beta (now) and pull in a production build. You would continue to get beta updates until a (new) production build is released.

    My best suggestion would be to remain on beta until the next update. If you are currently on the beta. There have likely been updates that benefit you presently. That said, if you want to try to return to the stable the following may be able to help you.

    --

    1. Make sure you have your Emergency Kit and know your account password. Also, make sure all of your data appears on 1Password.com.
    2. Open 1Password > Preferences > Advanced -- Release channel -- (select an option) Production, Beta, or Nightly.
    3. Quit 1Password and all browser for good measure. Right-click 1Password in the menu bar (If it's there) and click Quit.
    4. Open Finder, and click the Go menu > Go to Folder...
      In the box that appears, copy and paste the following exactly:

      ~/Library/Group Containers/2BUA8C4S2C.com.1password/Library/Application Support/1Password/

    5. Press Return.

    6. You'll see a folder called Data – right-click on the folder and select Compress "Data".

    7. Drag the original Data folder to the Trash.
    8. Remove the 1Password app from the Applications folder by dragging it to the trash. DO NOT use an app cleaner.
    9. Download a new copy of 1Password and install. Best Password Manager for macOS & Safari
    10. Go through any needed setup.

    I've included the steps above regarding the database to help ensure you do not have a newer database type after using the beta. Again, my best recommendation would be to remain on the beta until the next production release.

  • chearn5chearn5
    Community Member

    I changed channels back when I was on the 8.8 beta build. I set my channel to production then, per your recommendations. Then 8.8 was released. However, I'm still getting the 8.9 beta update prompt, even though my release channel has been "production" for months now.

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