Cant Remove Popup in 1Password 7

Askingquestions
Askingquestions
Community Member
in Mac

Since a few days everytime i start 1 Password, there is a popup, when i close it, it comes back after 2-3 Minutes. Closing it once, is not enough, after 30 minutes or so i have to close it 10-20 sometimes 30 times or more.

it says
"welcome to 1 password 7"
"subscribe here - 2 days free"
"you are already a member - login here"

I cant login because i have forgotten my secret key, but not willing to reset/lose all my passwords. I originally bought 1 Password 7 in April 2020 as a full one time licence.

Any way to permanelty get rid of this popup?

1Password Version: Not Provided
Extension Version: Not Provided
OS Version: Not Provided

Comments

  • Askingquestions
    Askingquestions
    Community Member

  • Dave_1P
    Dave_1P

    Hello @Askingquestions! 👋

    I'm sorry to hear that you're seeing an unexpected purchase window when using 1Password 7. I'd like to ask you to create a diagnostics report from your Mac:

    Sending Diagnostics Reports (Mac)

    Attach the diagnostics to an email message addressed to support+forum@1password.com.

    With your email please include:

    The report will be in zip format. Please send the entire file.

    You should receive an automated reply from our BitBot assistant with a Support ID number. Please post that number here. Thanks very much!

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