When 1Password pops up, it always asks me to input the password instead of using Windows Hello to verify my identity, no matter if this is not the first time I use it since I boot up my PC. I've enabled Windows Hello in 1password setting.
The same issue also happened on iOS, it failed to trigger Face ID sometimes.
1Password Version: Not Provided
Extension Version: Not Provided
OS Version: Not Provided
When 1Password pops up, it always asks me to input the password instead of using Windows Hello to verify my identity, no matter if this is not the first time I use it since I boot up my PC. I've enabled Windows Hello in 1password setting.
\n\nThe same issue also happened on iOS, it failed to trigger Face ID sometimes.
\n\n1Password Version: Not Provided
\nExtension Version: Not Provided
\nOS Version: Not Provided
When 1Password pops up, it always asks me to input the password instead of using Windows Hello to verify my identity, no matter if this is not the first time I use it since I boot up my PC. I've enabled Windows Hello in 1password setting.
\n\nThe same issue also happened on iOS, it failed to trigger Face ID sometimes.
\n\n1Password Version: Not Provided
\nExtension Version: Not Provided
\nOS Version: Not Provided
Hello @geniuscqy, thank you for letting us know about this issue. We'll definitely want to look into this further for you. Doing so will involve discussing specifics of your system, so I'll ask you to send us a brief email at support+windows@1Password.com, with a link to this discussion. That way we'll have all the facts in one place, you won't have to tell the story twice, and we can get started helping you with this.
\n\nThank you, and I'll hope to see you over there! 👋
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