Locked out of 1 password

auswheatauswheat
Community Member
edited June 1 in iOS

Hi my iPhone is not synchrony with 1 password and I can’t get into my account, I am using Authenticator app on iPhone as 2 stet verification. Please help me soon

Comments

  • auswheatauswheat
    Community Member

    Hello??

  • auswheatauswheat
    Community Member

    The app Authenticator which is installed on my iPhone and used as a 2step verification is not synching with 1password on my Mac. I urgently need access to 1password. Please help as I need this account tomorrow morning for work. I am waiting up so that We can hopefully resolve this now. I created another account about an hour ago because I thought it might help me recover my first account.

    David


    1Password Version: 7.9.5
    Extension Version: 7.9.5 safari extension
    OS Version: Macos 12.4

  • auswheatauswheat
    Community Member

    I figured it out. Bye

  • Dave_1PDave_1P

    Team Member

    Hello @auswheat! 👋

    I'm sorry that you ran into some trouble signing into your 1Password account but I'm happy that you were able to figure things out. Please let me know if there is anything else that I can help you with. 😊

    -Dave

  • auswheatauswheat
    Community Member

    Hi Dave, I thought I figured it it out. My authenticator app started working again and was giving me 2 step factor passwords but when I try and login to 1 password, all my credentials are correct except for the 2 step verification. Thank you for your help

    David

  • auswheatauswheat
    Community Member

    Hi Dave, I really urgently need to get access to 1password. My whole life is on there. Thank you

    David

  • auswheatauswheat
    Community Member

    Hi Support Team,

    I reformatted my iPhone last night and it had an OTP authenticator app on it which was linked to my 1password app on my Mac and I am now locked out of my account and can no longer access my passwords. It took me quite some time to realise what was even the problem and then I had to remember which authenticator app I was using. After I finally figured all this out I was convinced that it should all work again... I reasoned that if I update the app with my 1password credentials including my secret key it should be fine but as you can guess that didn't work either. I have spent countless hours trying to retrieve it as I urgently need it. It contains everything I own. I can't purchase stock, login to accounts, contact customers or process orders.  Please Please Please can you help me recover this account right away. 

    Kind regards
    David Vella

  • DenalBDenalB
    Community Member

    Hi @auswheat !

    Please contact 1Password Support Team!
    https://support.1password.com/contact/

    Select I’m having trouble signing in to 1Password.com and I’m having trouble with two-factor authentication. Hopefully 1Password Support is able to help here.

  • Alex.S_1PAlex.S_1P

    Team Member

    Hi @auswheat

    Thanks for reaching out about this. Since I've answered your questions in another thread, I am going to close this thread to avoid duplicating our efforts.

    Thanks!

    Alex.S

This discussion has been closed.