Forum Discussion

Former Member's avatar
Former Member
4 years ago

1Password Mac doesn't update to 8.7.1 [Fixed now on our side, check for an update to grab 8.7.1]

I'm running 1Password (Stable) version 8.7.0 and when I go to the "Check for Updates" screen, I get the "Downloading Update" text, but after 30 seconds, it almost times out, and tells me that there's no update available:
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1Password Version: 8.7.0
Extension Version: Not Provided
OS Version: macOS 12.4

6 Replies

  • Former Member's avatar
    Former Member

    I've just managed to update to 8.7.1 on Apple Silicon Mac successfully

  • Former Member's avatar
    Former Member

    Hi,

    I was prompted to update to 8.7.1 after your post saying the issue is fixed. The download updated and I was prompted to restart 1Password. I accidentally dismissed the administrator userid/PW box that popped up, so 1Password did not update. The app now reports that 8.7.0 is up-to-date. Is this a bug?

  • MikeT's avatar
    MikeT
    Icon for 1Password Team rank1Password Team

    Just an update, this has been resolved on our side.

    We just tested this and it works on our side now.

    Note that no one has to reinstall, there is no new update, it was an issue with our app update service related to how we serve our Intel and Apple Silicon builds.

    We'll be adding more code to prevent this from happening again, we do apologize that this wasn't caught before.

  • MikeT's avatar
    MikeT
    Icon for 1Password Team rank1Password Team

    Hi folks,

    Thanks for reporting this.

    We are working on this, it's an issue on our side. We'll follow up as soon as this is resolved.

  • Former Member's avatar
    Former Member

    it also happened to me. then I gave up and downloaded the installer again from your website. that's why we need apple app store.

  • @andreww_j

    I'd like to ask you to create a diagnostics report from your device:

    Sending Diagnostics Reports

    Attach the diagnostics to an email message addressed to support+forum@1password.com.

    You should receive an automated reply from our BitBot assistant with a Support ID number. Please post that number here. Thanks very much!