"Fill in Browser" option fails
Previously, if I hit the shortcut (⌘) in my browser when 1Password was locked, it would activate and give me the option to unlock. This has suddenly stopped working.
1Password Version: 8.7.0
Extension Version: 2.3.3
OS Version: 12.3.1
Comments
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Hey @jackbrannen:
Can you let me know which browser you're using? Also, can you check the following setting for the browser extension?
- Open a browser window.
- Right-click on the 1Password icon located in the browser's toolbar, and select Settings.
- For the shortcut, "Open with Shortcut", what is it currently set to?
I look forward to your reply.
Alvin
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Hey Alvin, thanks.
Safari 15.4
I don't have a Shorcuts area under Settings:
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Hi @jackbrannen,
I have the same setup as you and get the same behavior as you show in your screen shot.
I could be wrong, but I think the setting to do what you want is in 1Password > Preferences > General > Keyboard Shortcuts > Show 1Password.
By the way, that preference is blank for me, but if I am in Safari and 1Password is locked, pressing Shift-Command-X lets me unlock 1Password with Touch ID and opens the browser extension window ("pop-up").
Or, pressing Shift-Command-Space also lets me unlock 1Password with Touch ID and opens Quick Access.
David
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Additional:
In order for Shift-Command-X to work as described in my previous message, a browser window must first be open. (Not necessary for Shift-Command-Space though.)
David
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Thanks so much for your help @DavidB!
Are you able to unlock the Safari browser extension by pressing the keyboard shortcut, Shift -Command - X @jackbrannen ?
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@Alvin.L_1P Yes, that works. Where should I have seen that shortcut? It's not in my 1PW preferences.
Also feedback from a UX perspective. If a user tries to the fill command and 1PW is locked, it seems obvious that it should ask if the user wants to unlock. Not simply do nothing.
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Hey @jackbrannen:
⌘+Shift+X is a default shortcut for 1Password for Safari and isn't configurable anywhere at the moment. Just to confirm, you're pressing ⌘+\ and aren't prompted to unlock 1Password? Let me know!
Jack
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@Jack.P_1P Yes, that's correct. ⌘\ does nothing when 1PW is locked.
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@Jack.P_1P Any follow up on this? Thanks
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Hey @jackbrannen:
As a quick question, do you have "Keep 1Password in the menu bar" enabled in Preferences for 1Password? It's in the General section.
If that setting is disabled, 1Password 8 for Mac quits fully when you use ⌘+Q or 1Password > Quit from the menu bar. This would result in the autofill shortcut not working until you launch 1Password again from your Dock or the Applications folder.
Let me know, and I can take a closer look.
Jack
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@Jack.P_1P I have it disabled. I'll check to see whether 1Password is running or not when this issue happens. Thanks
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