[1P8] Unable to download/preview file attachments

Community Member
edited June 8 in Android


Unable to view or download attachment.


  • ag_timothyag_timothy

    Team Member

    Hey @prakharaug, thanks for letting us know about this issue.

    Is this still happening for you on the current version, 80800132? If so, after tapping Preview do you get sent to a blank screen or does nothing appear to happen? Is this occurring with a specific file type? Thanks again!

  • prakharaugprakharaug
    Community Member


    I experienced this problem when I was traveling and using my mobile data.

    Despite my connection speed being quite good, I was unable to download the attachment.

    I will try again tomorrow and let you know the outcome.

  • ag_timothyag_timothy

    Team Member

    Hi @prakharaug, thanks for following up with me! If available, try updating to the current version of the beta and let us know if there's any change in behavior.

Leave a Comment

BoldItalicStrikethroughOrdered listUnordered list
Align leftAlign centerAlign rightToggle HTML viewToggle full pageToggle lights
Drop image/file