My colleague was attempting upgrade to 1Password 8 on a Windows 10 machine. She related to me that the install wizard said
1Password was unable to complete the installation and will roll back any changes.
Our work location experiences many issues like this with products due to using zScaler for our perimeter security. I had her verify that she could access 1password.com through her browser. But that could be due to a special proxy configuration there.
Since zScaler intercepts and terminates all our SSL/TLS connections, returning its own certificate which is unknown to any developer tool that hasn't been configured for it, we often encounter grief trying to run installation/update tools that access sites we don't expect. Since we're not sure what sites the installation/upgrade program is trying to access, we can't be absolutely sure it's a zScaler problem.
I was able to successfully install 1Password 8 on my mac with zScaler running. So this could be a Windows security issue. Is there way I could obtain more information from the Windows install wizard?
1Password 7.9.830 continues to work for her.
1Password Version: 8
Extension Version: Not Provided
OS Version: Windows 10 Enterprise 10.0.19042