Merging/migrating/deleting solo trial account into paid family account.

gpowsanggpowsang
Community Member

Hello! I have a few days left on my solo trial account and paid for a family account today.

Some questions:

  1. When i go to the dropdown on the app, i see a solo profile with my name, and a second one called "Our Family". Is my trial account automatically enrolled in the family one? If not, how do i go about migrating the passwords? With the same csv i imported into the trial one?

  2. In the "Our Family" one, if the "Private" vault the one i use for my individual purposes? Or do i need to invite myself?


1Password Version: 8.7.3
Extension Version: Not Provided
OS Version: macOS 12.4
Browser:_ Vivaldi

Comments

  • Jack.P_1PJack.P_1P

    Team Member

    Hey @gpowsang:

    Great questions! Those two accounts would be completely separate. If you'd like to copy your passwords from your individual account directly into your new Private vault, you can choose the dropdown, select All Accounts, and then select all the items in your Personal vault, and drag them to your Private vault. Move and copy items

    Your Private vault in your new family account is the vault just for you. You'll have a Private vault only accessible to you, and any family members you invite will have their own Private vault only accessible to them. Additionally, you'll have the default Shared vault that everyone will have access to.

    Let us know if you have any other questions getting started with 1Password! 😀

    Jack

  • gpowsanggpowsang
    Community Member

    Most excellent, thank you! I was able to add the passwords to my private vault under the "Our Family Account".

    Since the trial on the solo account i migrated from is over, how can i go about correctly and safely deleting that account as they are on the same email?

  • ag_josephineag_josephine

    Team Member

    Hi @gpowsang,

    We will be happy to help you with this. To avoid sharing your account information here, can you send us an email to [email protected] from your account's registered email address so we can continue the conversation there?

    After you have sent the email, please feel free to post the ticket number you received so we can locate your message and connect it with this forum discussion.

    Looking forward to your message!

  • gpowsanggpowsang
    Community Member

    Hi @ag_josephine :)

    The number is [#IJY-63935-375]

Leave a Comment

BoldItalicStrikethroughOrdered listUnordered list
Image
Align leftAlign centerAlign rightToggle HTML viewToggle full pageToggle lights
Drop image/file