Icons for some logins not appearing on 1 machine

BrianAMartin221 · July 2022

So I have 3 machines all running macOS 12.4 and 1Password 8.7.1. On Two of the machines all of the Icons appear corrently, some of them are custon but most are the stock icons from the site.

But one one of my machine about 1/3 of the icons show up with the generic square and the Initals of the site name. I have tried updated those icons on the machine where they are not showing but even when i hit save they do not update.

See screenshot below. Belkin has a working icon but BandCamp * BestBuy do not.

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Jack.P_1P · July 2022

Hi @BrianAMartin221:

Thanks for letting us know about this. Just to confirm, you have the appropriate URLs in those Login items? (https://bandcamp.com and https://bestbuy.com)? If you toggle the option "Show app and website icons" in Preferences > Privacy, does that improve your state of play? Let me know!

Jack

BrianAMartin221 · July 2022

Yes the URLS are all correct and the icons display properly on the other two machines I use so its specific to this machine.

Jack.P_1P · July 2022

Hi @BrianAMartin221:

Thanks for confirming. In that case, taking a closer look at some diagnostic information might be best. I'd like to ask you to create a diagnostics report from your Mac: