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Not receiving validation and invitation emails

OutdoorseaOutdoorsea
Community Member

I'm adding a new employee to 1password with a new email address, and so far they have not received any of the emails. I checked their spam folder, reviewed Avanan (which filters spam), and even set up a whitelist for 1password.com. Other emails are being received from 1password for other internal email addresses, so I don't know why it is only happening with this account. Since I can't validate the email I cannot continue the process of getting her setup with her machine.


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Referrer: forum-search:Not receiving validation and invitation emails

Comments

  • joshua_1pjoshua_1p

    Team Member

    Hey @Outdoorsea

    We would be glad to take a look at this. To avoid sharing private information here, can you send us an email to [email protected] so we can continue the conversation there?

    After you have sent the email, please feel free to post the ticket number you received so we can locate your message and connect it with this forum discussion.

  • OutdoorseaOutdoorsea
    Community Member

    Thanks for the quick response! I determined today that it was on our Avanan system that was blocking these emails so it wasn't on your end. You can close this issue. Emails are coming through now.

  • mallory.j_1Pmallory.j_1P

    Team Member

    That's great news @Outdoorsea , thanks for the update.

    If anything else comes up, let us know. We're glad to help!

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