Forum Discussion

Former Member's avatar
Former Member
4 years ago

Master Password not working between devices

Hi,

I am using 1Password (1P) using the Internet Browser. I don't use the desktop app. When I log in to my primary computer, I can log in fine with my Master Password. When I log in from my secondary computer though, it says my Master Password is incorrect. This has been happening for a while and I am not sure why.

Thanks,

Ryan

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windows

3 Replies

  • AliH1P's avatar
    AliH1P
    Icon for 1Password Team rank1Password Team
    4 years ago

    Hey @rchowec, thanks for letting us know. We'll look forward to hearing from her if the issue hasn't been resolved yet.

    Ali

  • Former Member's avatar
    Former Member
    4 years ago

    Thank you for your help. I was actually asking for a friend. I have forwarded your response to her, and she will reach out directly if she has not yet solved the problem.

  • AliH1P's avatar
    AliH1P
    Icon for 1Password Team rank1Password Team
    4 years ago

    Hey @rchowec, thanks for reaching out. I understand you're encountering an issue with your account password not working across all of your devices. To investigate further, I'd like to ask you to create a diagnostics report from your primary and secondary computers. This will help us get a better understanding of your current setup and track down any potential issues:

    Sending Diagnostics Reports (Windows)

    Attach the diagnostics to an email message addressed to support+windows@1password.com.

    With your email please include:

    We'll look forward to hearing from you!

    Ali