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Don't work gift card

baluhmanbaluhman
Community Member

Hi! I have a problem with my subscriptions. Previously I was in Russia but I relocated to Georgia and when my year subscription ended I received an email letter about the problem with my payment method with a Russian credit card. After that, I bought a gift card 50$ from a Georgian credit card. But I can’t change my payment methods and cancel my subscription. Please help with this. I wrote my request to support but did not receive an answer. Please help with this!


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Comments

  • Jack.P_1PJack.P_1P

    Team Member

    Hi @baluhman:

    We're unable to discuss account details or specifics here on the Support Community. Since you've emailed us as well, continuing the conversation there would be best. One of my colleagues will be responding to you shortly via email. Please keep an eye out.

    Jack

    ref: ATF-13783-266

  • baluhmanbaluhman
    Community Member

    Thanks for your feedback!

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