Feedback: Application window randomly resets it's size and location, it's becoming frustrating

mattoftheinternetsmattoftheinternets
Community Member

Randomly the application window will open with (what appears to be) a 'default' size and position. I can resize the window, or relocate it to a corner of the screen... I can change the size a little or a lot, doesn't matter. After a few days (randomly it seems) I'll use the key combo or menu bar item to open the app and the window will have reset to the 'default' size and location.

This occurs on two computers I have, both are Macs, one is running macOS 11.6.8, the other 12.5.

This is really starting to bug me, I like the window to be smaller than this 'default'; both for privacy reasons and personal use... I definitely don't have a problem that the Quick Access widget appears in a default location because it's very small and only open for a moment.

However, I feel any change to the size or location of the main window should persist permanently, even through updates. (Minors and Revisions, a major update with design changes can reset the window location. It makes since in that instance.)

I would really appreciate it if we could find a solution.


1Password Version: 8.8.0
Extension Version: 2.3.7
OS Version: Not Provided
Browser:_ Not Provided

Comments

  • ag_tommyag_tommy

    Team Member
    edited August 4

    @mattoftheinternets

    We'll likely need that direct line of communication going as we gather details. I'd like to ask you to create a diagnostics report from your device and include it too.

    1. Open 1Password.
    2. Click 1Password in the menu bar.
    3. Click Preferences.
    4. Click Advanced in the new window that appears.
    5. Click Send Diagnostics.
    6. Click Reveal.
    7. Attach the .1pdiagnostics file saved in that folder to your reply.

    Attach the diagnostics to an email message addressed to [email protected].

    • Your forum username: mattoftheinternets
    • A link to this thread: https://1password.community/discussion/131988/feedback-application-window-randomly-resets-its-size-and-location-its-becoming-frustrating#latest

    • Please do not post your diagnostic report to the forum. This is for your privacy and security.

    You should receive an automated reply from our BitBot assistant with a Support ID number. Please post that number here. Thanks very much!

  • mattoftheinternetsmattoftheinternets
    Community Member

    Done, my support ID is [#VFE-68686-669]

  • ag_tommyag_tommy

    Team Member

    Thanks @mattoftheinternets

    ref: VFE-68686-669

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