Cannot update forum profile email

nickggnickgg
Community Member
edited August 5 in Lounge

I am trying to update my profile email, but I’m getting “Usernames must be 3-20 characters and consist of letters, numbers, and underscores.” which is weird for 2 reasons:

  • My username already fits into these requirements.
  • I’m not even trying to change my username.

Can someone look into this?


1Password Version: Not Provided
Extension Version: Not Provided
OS Version: iPadOS 15.6
Browser:_ Safari

Comments

  • ag_tommyag_tommy

    Team Member
    edited August 5

    @"nick"

    As we'll need to look into your account (I also do not want you to reveal your new email in this open forum), I would like to ask you to please email us using [email protected]. Be sure to use the email address tied to the account in question.

    --

    I highly suspect the underscores in your name are the issue. We recently disallowed them due to troubles like this. I would recommend us talking about changing that so you do not encounter this again at a later date. If you would like to skip emailing us, I can change your forum name and see if that allows you to proceed. If that's ok please indicate something you might like. Please abide by the community standards. Also, adding numbers to the end helps a lot as most common names are taken.

    Edit: See my trouble @ ing you above.

  • nickggnickgg
    Community Member

    Hey Tommy,

    Is it the fact that it begins and/or ends with an underscore?
    You can try changing my username to “nick_g” and see if that helps? I’ve already checked and I don’t think it’s taken.
    If not, I’ll think of something without underscores altogether.

  • ag_tommyag_tommy

    Team Member
    edited August 5

    No the underscore is the problem, at least that's what I found in the last few folks I have talked with. I would recommend removing it outright.

  • nickggnickgg
    Community Member

    Sure, please change it to “nickgg” then, see if that helps.

  • nickggnickgg
    Community Member

    @ag_tommy any luck mate?

  • ag_tommyag_tommy

    Team Member

    Sorry @nickgg

    You caught me out of the office. Please try now and let me know if you have any trouble. If you do, please email us as indicated above.

  • nickggnickgg
    Community Member

    All good now, no issues after the change. Thanks.

  • ag_tommyag_tommy

    Team Member

    @nickgg

    You're most welcome.

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