Firefox extension (Windows 7) NEVER works

lingle873333

After install the Firefox extension per the instructions and restart Firefox, I click on the key and am asked to enter my master password. I do that. It indicates that it is initializing. A red message then pops up indicating a "1password database mismatch." I am told to re-install the 1password extension to fix this problem. I have now gone around this carousel five times. Please help.

khad

Let's try completely removing and reinstalling the Firefox extension. Other browsers handle the removal of the SQLite file automatically, but you will need to do this manually for Firefox:

1. Open Firefox.
2. Remove the 1Password extension.
3. Enter about:support in the address bar and press Return.
4. Click the "Show Folder" button.
5. Quit Firefox.
6. In the Explorer window that opened, go up one level in the file hierarchy.
7. Move the OnePassword.sqlite to your desktop.

​Then reinstall the Firefox extension from 1Password for Windows' preferences on the Browsers tab.

Once everything is working well, you can safely move the OnePassword.sqlite file on the desktop to the trash.

lingle873333

Thanks very much.

khad

I take it things are working well now, then? :)

If so, that's great! If not, please let me know.

Cheers!