Forum Discussion

Former Member's avatar
Former Member
4 years ago

Ipad air cant unlock with finger print

I have a 2022 ipad air. And I cant unlock 1passwor. Old version, 1pass 8 beta or new full version 1password 8. It doesnt matter the version I cant unlock with finger print

7 Replies

  • Former Member's avatar
    Former Member

    Hi there,

    Is there any improvement for this bug? Entering password everytime is really takes time and just because touch ID doesnt work 1Password app asks password everytime not 1 time in 2 weeks :(

  • GreyM1P's avatar
    GreyM1P
    Icon for 1Password Team rank1Password Team

    Thanks @erdemcntrk – we've received your diagnostics report and we'll email you as soon as we can. :)

  • Former Member's avatar
    Former Member

    Jack_P_1P Hi there. Thank you for your interest. Here is the ticket number

    TQG-79855-684

  • Jack_P_1P's avatar
    Jack_P_1P
    Icon for 1Password Team rank1Password Team

    Hi @erdemcntrk:

    Thanks for following up. In that case, I'd like to ask you to create a diagnostics report from your iOS device:

    Sending Diagnostics Reports (iOS)

    Attach the diagnostics to an email message addressed to support+forum@1password.com.

    With your email please include:

    You should receive an automated reply from our BitBot assistant with a Support ID number. Please post that number here. Thanks very much!

    ref: dev/core/core#15937

  • Former Member's avatar
    Former Member

    Hi. Im using IpadOS15.6 @"Craig.Pearlman_1P"

  • Former Member's avatar
    Former Member

    Hi there,

    Are you running the iOS 16 beta?