Forum Discussion
Ipad air cant unlock with finger print
I have a 2022 ipad air. And I cant unlock 1passwor. Old version, 1pass 8 beta or new full version 1password 8. It doesnt matter the version I cant unlock with finger print
7 Replies
- 1P_Tommy
Moderator
Not yet @erdemcntrk My apologies.
 - Former Member
Hi there,
Is there any improvement for this bug? Entering password everytime is really takes time and just because touch ID doesnt work 1Password app asks password everytime not 1 time in 2 weeks :(
 - GreyM1P
1Password Team
Thanks @erdemcntrk – we've received your diagnostics report and we'll email you as soon as we can. :)
 - Former Member
Jack_P_1P Hi there. Thank you for your interest. Here is the ticket number
TQG-79855-684
 - Jack_P_1P
1Password Team
Hi @erdemcntrk:
Thanks for following up. In that case, I'd like to ask you to create a diagnostics report from your iOS device:
Sending Diagnostics Reports (iOS)
Attach the diagnostics to an email message addressed to
support+forum@1password.com.With your email please include:
- A link to this thread: https://1password.community/discussion/132166/ipad-air-cant-unlock-with-finger-print#latest
 - Your forum username: 
erdemcntrk 
You should receive an automated reply from our BitBot assistant with a Support ID number. Please post that number here. Thanks very much!
ref: dev/core/core#15937
 - Former Member
Hi. Im using IpadOS15.6 @"Craig.Pearlman_1P"
 - Former Member
Hi there,
Are you running the iOS 16 beta?