How to delete old accounts. Don't remember password for the accounts

poocoma
poocoma
Community Member
in Mac

As I sign-in to 1Password 8, my old accounts showed up. These are accounts from my previous employers that I no longer need or have access to. I would like to delete them but I don't see the options to do so.

I've tried searching for "Help > Troubleshooting > Reset All 1Password Data" but couldn't find them anywhere.

1Password Version: 8.8.0
Extension Version: 2.3.7
OS Version: macOS 12.5
Browser:_ Chrome

Comments

  • Jack.P_1P
    Jack.P_1P

    Hi @poocoma:

    The accounts you're seeing here are coming from your iCloud Keychain. In order to make it easier to sign into your 1Password account on your Apple devices 1Password will store an encrypted copy of the equivalent of your Emergency Kit in the iCloud Keychain.

    If you have an account being found in the details stored in iCloud, and you no longer want that account to show in the list of found accounts, you can remove the data from iCloud keychain using a Mac set up with that same Apple ID as follows:

    1. On the Mac, launch the "Keychain Access" utility that comes with macOS
    2. In the search box in the upper-right corner of the app, search for com.agilebits.onepassword.b5Credentials
    3. Each search result you see is one account's details that are stored in iCloud Keychain
    4. Double-click on the entry you want to examine
    5. Tick the "Show password" box at the bottom of the Attributes tab, and enter your macOS user password when prompted
    6. The contents of the box will show the stored account details - you can click into the box and use the up and down keys on your keyboard to see all of the details
    7. When you have identified the entry that relates to the specific membership you no longer want to have recorded in iCloud Keychain, delete that one com.agilebits.onepassword.b5Credentials entry

    Let me know how you get on with that!

    Jack

This discussion has been closed.