I have cancelled my subscription through the app store and need to migrate to 1Password for families

RKQRKQ
Community Member

I have cancelled my subscription through the app store and need to migrate to 1Password for families


1Password Version: Not Provided
Extension Version: Not Provided
OS Version: Not Provided
Browser:_ Not Provided
Referrer: forum-search:I have cancelled my subscription through the app store and need to migrate to 1Password for families

Comments

  • joshua_1pjoshua_1p

    Team Member

    Hey @RKQ

    I would be glad to help you with this. To avoid exposing any confidential information, I have reached out to you via email. This will allow us to go into greater detail about getting things sorted out. Please respond to the email once you receive it! :)

    ref: WCA-51248-623

  • RKQRKQ
    Community Member

    I have sent an email back to you. Thanks for responding!

  • fm4fm4 Junior Member
    Community Member

    Hello, I have the same issue. I have a subscription via App Store and would like to migrate to a family account.

    Any support in this undertaking would be much appreciated.

  • wavesoundwavesound
    Community Member

    @fm4 I just did this for a couple clients. Easiest way is to sign up for a new Family Subscription, add it to 1PW7 and then drag the items from your old vaults to your new vaults on the new account. 1PW7 Supports having multiple accounts configured.

  • fm4fm4 Junior Member
    Community Member

    Thanks @wavesound! So that means I as the “owner” of the iOS family subscription download 1PW7 and set up a family account. Then my wife and I (each having our own iOS vault), would follow the same process, ie move our vaults from our phones to the new vaults in family account?

  • Jack.P_1PJack.P_1P

    Team Member

    Hi @fm4:

    Are you currently subscribed to your 1Password account through the App Store? If that's the case, then reaching out to us directly via email at [email protected] so we can help you switch account types would be best. Mention that you'd like to upgrade to a family account on the App Store. After emailing in, you'll receive a reply from BitBot with a support ID that looks like [#ABC-12345-678]. Post that here, and I'll be able to locate your email and make sure it's gotten to the right place.

    Jack

  • mflanagan6mflanagan6
    Community Member

    Hi @Jack.P_1P

    I would like to upgrade to a family account on the App store. My BitBot support ID is below.

    Re: [#GGT-12142-827] Upgrade to a family account on the App Store

  • Jack.P_1PJack.P_1P

    Team Member

    Hi @mflanagan6:

    Thanks for posting your support ID. We'll be in touch soon!

    Jack

  • mflanagan6mflanagan6
    Community Member

    Thank you @Jack.P_1P

  • Jack.P_1PJack.P_1P

    Team Member

    Hi @mflanagan6:

    You're very welcome.

    Jack

    ref: GGT-12142-827

  • RustyDaneRustyDane
    Community Member

    Not sure if this thread is still alive, @Jack.P_1P but I have a similar issue, although I’m also dropping the AppleID used for the original subscription. I’ve raised a case with this ID: [#RGL-26132-175]

  • Jack.P_1PJack.P_1P

    Team Member

    Hi @RustyDane:

    I was able to locate your conversation with us. Feel free to get in touch if there's anything else we can help you with! 🙂

    Jack

    ref: RGL-26132-175

  • SvenMSvenM
    Community Member

    As I am on the same boat, trying to upgrade to a family account… here is my ID: [#IIW-21518-749]

    Thanks
    Sven

  • Dave_1PDave_1P

    Team Member

    @SvenM

    I see that our team was able to help you over email. Don't hesitate to write in again if you ever need help in the future. 😊

    ref: IIW-21518-749

Leave a Comment

BoldItalicStrikethroughOrdered listUnordered list
Image
Align leftAlign centerAlign rightToggle HTML viewToggle full pageToggle lights
Drop image/file