I have cancelled my subscription through the app store and need to migrate to 1Password for families

RKQ

I have cancelled my subscription through the app store and need to migrate to 1Password for families

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Referrer: forum-search:I have cancelled my subscription through the app store and need to migrate to 1Password for families

joshua_1p

Hey @RKQ

I would be glad to help you with this. To avoid exposing any confidential information, I have reached out to you via email. This will allow us to go into greater detail about getting things sorted out. Please respond to the email once you receive it! :)

ref: WCA-51248-623

RKQ

I have sent an email back to you. Thanks for responding!

fm4

Hello, I have the same issue. I have a subscription via App Store and would like to migrate to a family account.

Any support in this undertaking would be much appreciated.

wavesound

@fm4 I just did this for a couple clients. Easiest way is to sign up for a new Family Subscription, add it to 1PW7 and then drag the items from your old vaults to your new vaults on the new account. 1PW7 Supports having multiple accounts configured.

fm4

Thanks @wavesound! So that means I as the “owner” of the iOS family subscription download 1PW7 and set up a family account. Then my wife and I (each having our own iOS vault), would follow the same process, ie move our vaults from our phones to the new vaults in family account?

Jack.P_1P

Hi @fm4:

Are you currently subscribed to your 1Password account through the App Store? If that's the case, then reaching out to us directly via email at support@1password.com so we can help you switch account types would be best. Mention that you'd like to upgrade to a family account on the App Store. After emailing in, you'll receive a reply from BitBot with a support ID that looks like [#ABC-12345-678]. Post that here, and I'll be able to locate your email and make sure it's gotten to the right place.

Jack

mflanagan6

Hi @Jack.P_1P

I would like to upgrade to a family account on the App store. My BitBot support ID is below.

Re: [#GGT-12142-827] Upgrade to a family account on the App Store

Jack.P_1P

Hi @mflanagan6:

Thanks for posting your support ID. We'll be in touch soon!

Jack

mflanagan6

Thank you @Jack.P_1P

Jack.P_1P

Hi @mflanagan6:

You're very welcome.

Jack

ref: GGT-12142-827

RustyDane

Not sure if this thread is still alive, @Jack.P_1P but I have a similar issue, although I’m also dropping the AppleID used for the original subscription. I’ve raised a case with this ID: [#RGL-26132-175]

Jack.P_1P

Hi @RustyDane:

I was able to locate your conversation with us. Feel free to get in touch if there's anything else we can help you with! 🙂

Jack

ref: RGL-26132-175

SvenM

As I am on the same boat, trying to upgrade to a family account… here is my ID: [#IIW-21518-749]

Thanks
Sven

Dave_1P

@SvenM

I see that our team was able to help you over email. Don't hesitate to write in again if you ever need help in the future. 😊

ref: IIW-21518-749

robyye

I have the same issue and reported via ticket [#YLD-52448-748]

GreyM1P

@robyye

Thanks for getting in touch. Our team have received your message and will reply to you as soon as they can. :)

Sebix

I have the same problem

Jack.P_1P

Hi @Sebix:

Thanks for reaching out. Please contact us directly via email at support@1password.com. Mention that you'd like to switch from in-app billing to direct, and we'll be able to help. 🙂

Jack

meorich

I need to do the same thing. I sent an email to support@1password.com stating that I would like to switch from a personal account to a family account. I am also wanting information separately for a business account for my company if some can help with that after.

GreyM1P

Hey @meorich – Have you received a conversation number? It'll look like [#ABC-12345-123]. Post it here if you have, and I can check that your email has been routed to the right team.

ag_tommy

@meorich

I located it. Thanks. Looks like you're being helped already by one of my colleagues. Please continue there.

ref: PAE-96834-723

Eddie_Go

I’m running into the same issue and sent an email to support. My ticket is #FKZ-96963-915. I’ve asked for an update but the person who got my ticket has not responded back to me. Is there someone who can help me?

Dave_1P

@Eddie_Go

Please don't post in multiple threads about the same issue, I've responded to you here: https://1password.community/discussion/comment/670593/#Comment_670593

-Dave