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Forum Discussion
Former Member
3 years ago1password 8 is a step back
Was prompted to upgrade today. Like the Mac app, this has got worse.
My chief frustration has added steps in. Auto fill on websites require the pop up then the click to confirm, whereas 7 dropped the details right in.
In the app, you have to click more to get to the separate elements like passports etc from categories, and search is in a different screen - requiring more steps.
The UX team need to be shaken a bit on this, come on guys.
- Former Member
Agreed. Like I posted at https://1password.community/discussion/132379/1password-frustrations, parts of this update don't make things better.
- Former Member
Your post was much better articulated than mine!
I like the 1password newsletter. It’s written by actual people. Yet the app is designed without people considerations.
- Former Member
Yet the app is designed without people considerations.
That's exactly the sense that I keep running against.
Who is making these user experience decisions? Is it coders who spend every day -- day-in, day-out -- working on 1Password without regard to usability? Surely there is a product manager who looks at the UI/UX from the point of view of the average user who doesn't have the time to spend a week on a 1Password bootcamp to keep up with all of the confusing changes.
I want a password manager is that safe, secure, intuitive, dependable -- and doesn't require wasting time studying support documents that appear to be out of date, spending time in support forums (realizing that I'm not the only one frustrated by the product direction), and opening support tickets to deal with basic tasks like upgrading an app. 1Password used to be be these things but it's becoming less so with each "upgrade".
- Former Member
Really I think the development team did a great job and we should congratulate and give them a break a little. The app is different, and different dosen’t mean worse. It will take some small time to adjust to the differences, but the changes overall are great.
Also, this app was completely rewritten. They lunched a viable product. More features will come. They are also humans. Give them a break.
In the end, you spend time on apps and websites, auto-completeing passwords. That is the killer feature and it works.
- Former Member
This isn't just "different" -- it's sloppy and frustrating. Note the points linked to in my separate post.
Glad you're happy with it though.
- Former Member
Bug
iOS on iPad - when you delete an entry it still shows in the list with everything else. The item is actually deleted because it has the option to ‘restore item’ so it shouldn’t be there. Very confusing. - Former Member
Please can you restore the ‘pull down’ to search on iPad so it works like the rest of the OS. I used that all the time and having to find ‘search’ is less useful.
- BobBarkerNew Contributor
The app for me is useless - I am trying to find an alternate now - this version is unusable for old folks that would prefer to revert to the old version which works in a logical fashion. Can I get back to the pre 8 version? How? Can I stay there?
- noraarNew Contributor
@CaspianNova, Why exactly should we give the developers a break? We’re actively paying them (via the now forced SaaS subscription model) to make a product for us; as such I expect a good product, not one that is riddled with bugs and missing features.
I understand that 1P8 is a complete from-the-ground-up rewrite, in large part to unify the codebase across student platforms. Such a goal is admirable, but when your customers are actively paying for your product, maybe release it when it is actually ready for prime time. As it stands, 1P8 is a muddled mess of missing features and bugs. Had AgileBits continued to support 1P7 while they continued to beta test and refine 1P8, we wouldn’t be in this situation. Instead, the development team chose to release an unfinished product, while simultaneously dropping support for the well written and well designed 1P7. So I ask again, why should we be giving them a break for such an absurd decision?
- Former Member
Searching works also worse than it was before on v7 (iOS apple iphone). Previously searching for words I was getting more results. Now im not able to find some logins quickly:
Eg: Mybenefit
V7 - was able to find it using my or just benefit
V8 - searching word benefit gives nothing