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Forum Discussion
Duplicates on version 8??
Downloaded version 8. I only have one account but now it’s listing duplicates of each item. How can I get rid of that ?
9 Replies
andrew_l_1P1Password Team
Hi @snaveny,
Thanks for the update here and sending over that diagnostic report. I see you've since reached my colleagues over email and come to a solution! 🎉
To avoid any confusion I'd recommend continuing the conversation you have going there if you have any questions. All the best. 🙂
ref: VXC-39352-352
- andrew_l_1P
Hi @snaveny,
Thanks for the clarification, sorry to hear these duplicates persist. To help us get a better understanding of what's causing this, I'd like to ask you to create a diagnostics report from your iOS device:
Sending Diagnostics Reports (iOS)
Attach the diagnostics to an email message addressed to
support+forum@1password.com.With your email please include:
- A link to this thread: https://1password.community/discussion/132670/duplicates-on-version-8#latest
- Your forum username:
snaveny
You should receive an automated reply from our BitBot assistant with a Support ID number. Please post that number here.
Looking forward to resolving this with you, thanks! 🙂
- 1P_Tommy
Moderator
@snaveny
Odd, you only see this on one device. Are you singed into two accounts on the iPhone or just one? Tap the icon in the upper left-hand corner of the Home tab and select manage accounts. How many do you see there?
- 1P_Tommy
@snaveny
Which version of 1Password are you seeing the duplicates in? 7 or 8? If it's 7 you are still likely seeing a Primary vault.
Can you make sure all of your data is available on https://my.1password.com and ensure you have a copy of your 🚒 Emergency Kit
