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Former Member's avatar
Former Member
3 years ago

Trouble unlocking 1P with password instead of Touch ID

Hello all!

I have a MacBook with Touch ID, which I often use with an external keyboard/display.

When the MacBook is shut, I can unlock 1P with my master password, as normal.

When it is open, I can use Touch ID to unlock, as normal.

However, I sometimes prefer to unlock with password (on the external keyboard), even while the MacBook is open. So when the Touch ID unlock dialog appears, I select "Use Account Password" – it opens the 1P master password prompt (with focus, so I can fill it in and unlock) – but it unnecessarily opens the Touch ID dialog again on top of it.

This happens anytime I try to unlock 1P, whether via browser or directly. It also happens on two different MacBooks, both M1s (Pro and Air).

https://www.dropbox.com/s/ywnd9jl50vgmo7o/bad.mov?dl=0

Is there something I can do to mitigate this (other than disabling Touch ID with 1P), or might this be a bug?

Many thanks in advance!

1Password Version: 8.9.10
Extension Version: 2.4.1
OS Version: macOS 12.6
Browser:_ Safari

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See the customize area. Clicked on the items I want and rearranged. The changes I made are not saving and I am continually asked to customize the home page.

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1Password Version: 8.9.2
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See the customize area. Clicked on the items I want and rearranged. The changes I made are not saving and I am continually asked to customize the home page.

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1Password Version: 8.9.2
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\nBrowser:_ Not Provided
\nReferrer: forum-search:Set up Home Screen / Customization Not working - Android

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Set up Home Screen / Customization Not working - Android","moderationData":{"__ref":"ModerationData:moderation_data:115590"},"body":"

Hello @barryo, thanks for letting us know this has been an issue for you.

\n\n

Sections will only be displayed if you have items to populate that section. So, if you haven't pinned any fields, a Pinned Fields section won't be visible and if no items are marked as Favorite in the selected account or collection, the Favorites section won't display. I'd like to ask you to try the following:
\n1. Open and unlock 1Password.
\n2. Tap the Home tab.
\n3. Open your Frequently Used section and tap the first item.
\n4. Tap ⋮ > Add to Favorites.
\n5. Tap the back arrow.

\n\n

Does a Favorites section now appear? If you tap Customize can you change the position of the Favorites section? Thanks again!

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Hi, I've the same issue. I I tried clearing and reselecting various items, but nothing seems to work. It will not save the Home page and continues to ask that i set it up.

\n\n

Update:
\nIt will save items but only the 'Recently * 'and 'Frequently Used' items, none of the others.

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Hi @JShan, I am very sorry for missing this message and the delay in response.

\n\n

If there are no items that currently fit in a section, it won't be displayed. I find this is more noticeable on the Home tab, especially when getting started with 1Password 8 for Android as there may not be any new or recently used items.

\n\n

If you tap Customize > add or remove a section > tap X > tap Customize, does the section you changed retain the change in the Customize menu?

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Only on the Home Tab

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Hello @JShan, I'm sorry to hear there's an issue with customization on your device.

\n\n

Have you noticed this issue specifically on the Home tab or on the Items tab as well? After adding, removing or reordering sections, if you re-open the Customize menu are those changes retained there? Thanks again!

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