Unable to install Version 8 on Windows - Exeption Breakpoint has been reached

SMS23SMS23
Community Member

Downloaded the latest version to install but it fails. Receive the msg The exception Breakpoint A breakpoint has been reached. (0x80000003) occurred in the application location 0x00007FF68292080 Click on OK to terminate

I am stuck as I can not get into my old version and new won't install. Help is appreciated


1Password Version: 8
Extension Version: Not Provided
OS Version: Windows 10 Enterprise
Browser:_ Not Provided

Comments

  • ag_mike_dag_mike_d

    Team Member
    edited August 24

    Hello @SMS23,

    I'm sorry to hear of the troubles you've been encountering with the installation of 1Password 8.

    Can you send a zipped copy of the 1Password logs via email to [email protected] so we can help to investigate? Please do not post these details in the forums:
    1. In the Windows search bar copy and paste the following and press enter: %LOCALAPPDATA%\1Password\logs\
    2. Select everything in this folder, and then right-click and choose Send to > Compressed (zipped) folder.
    3. Then, attach that zip file to your email.

    If you could also include a link to this thread in your email, along with your forum handle so that we can "connect the dots" when we see your report in our inbox.

    Additionally, you mentioned you can't get in to the old version of 1Password. When you reply with the email can you provide some details about the troubles you are having there? Thank you!

  • SMS23SMS23
    Community Member

    Thanks for the reply. I was able to download version 7 and re-install successfully. I will try to reproduce the version 8 install issue in the coming days and send logs but right now - I'm back working and don't want to mess with it :-)

  • ag_mike_dag_mike_d

    Team Member

    Thanks @SMS23, I'm happy to hear you're up and running with version 7 again!

    If the issues with the 1Password 8 install were recent, we store 14 days worth of logs in the folder mentioned. If can send us an email with those logs attached we'd be happy to take a look. Thanks again!

  • jdallen72jdallen72
    Community Member

    Any solution to this? I have tried a couple of times to install 1Password 8 on my Windows 10 Enterprise 21H2 and I get the same error.

  • GreyM1PGreyM1P

    Team Member

    @jdallen72 If you can send in the installer logs by following Mike's instructions above, we can take a look and give you individual help by email. :)

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