8.8 update doesn't work

pamala
pamala
Community Member
in Mac

Since I've updated to 8.8.0, 1Password no longer works. I have the extension installed in Safari, but it no longer auto-fills. I must open 1P then copy + paste. Can you please help?

1Password Version: 8.8.0
Extension Version: 2.3.7
OS Version: macOS 12.5.1
Browser:_ Safari
Referrer: forum-search:8.8

Comments

  • andrew.l_1P
    andrew.l_1P

    Hi @pamala,

    Thanks for upgrading to 1Password 8, I'm sorry to hear the Safari browser extension isn't working as expected! I'd like you to please check the following:

    • In your Applications folder on your MacOS device, do you see an app called 1Password for Safari? If not, you can download it here: Get started with 1Password in your browser
    • When you open Safari, do you see the 1Password icon in your browser's toolbar?
    • In your Safari preferences, under Extensions, is 1Password for Safari enabled?

    image

    Let me know what you find and we can troubleshoot further from there. 🙂

  • pamala
    pamala
    Community Member

    It stopped working again + I can't get the extension to open in Safari. I can't send a screenshot, but I've got 1Password for Safari AND Start using 1Password in Safari window open, but 1Password is NOT in the Safari extensions list, so I can't add it. REALLY frustrating!

  • pwern
    pwern
    Community Member

    I have the same problem. Review previous post under "Problems with Mac" This is REALLY getting disconcerting!

  • ag_tommy
    ag_tommy

    @pamala

    Please try opening 1Password and from the menu bar select the help menu and then trouble shooting finally on Fix missing Safari extension.

This discussion has been closed.