1password steals focus on unlock & doesn't return it

mishamsk

Hi,

I've been using 1p8 for a month or so, and the way it handles unlocks is very annoying compared to 1p7. Every time I need to unlock it, the focus gets lost from the current app and after unlock it is not restored properly, so I have to cmd-tab or click around to get back to the original field. It has been like this through all of the 1p and Mac versions since the release, and it is the same across all apps...

Here is a gif:
- removed to protect your privacy. ~ ag_tommy

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1Password Version: 80800203
Extension Version: Not Provided
OS Version: macOS 12.5.1
Browser:_ Safari, Chrome or any other app

mishamsk

I guess I haven't asked a question. Fixing that. Is there a way to fix this? i.e. focus back to the last input after successful unlock?

ag_tommy

@mishamsk

The incorrect suggestion being offered is one the team is working on. Does this same suggestion appear for all sites? It might be another issue. If you close and re-open Quick Access is the correct item shown? It looks as if the locking state is having some trouble. Please try the following.

1. Turn off - 1Password > Preferences > Browser: Connect with 1Password in the browser
2. Right-click on the browser toolbar icon and disable. Integrate with 1Password app. It's within the General tab.
3. Quit the browser completely! A full quit, not a close or minimize to the dock.
4. Quit 1Password. While looking at the main window (locked or unlocked)
   • Press Command and Q 1Password should lock and close.
5. Wait a few seconds and then open 1Password from the Dock or the Applications folder and unlock. 1Password should open locked. Unlock the app.
6. Turn On - 1Password > Preferences > Browser: Connect with 1Password in the browser
7. Open your browser.
8. Right-click on the browser toolbar icon and enable. Integrate with 1Password app.

mishamsk

@ag_tommy hi! thanks for the suggestion. Although I was not referring to wrong suggestion as the problem, after loosely following your recommendations (e.g. you can't disable 1p plugin in the browser from the icon, I had to go into extension settings), it seems to be working as expected in terms of focus. After unlock and copying of the password, it does go back to the last used app and field.

I did encounter the "wrong" suggestion bug that you may be referring to. As I was testing, it didn't recognize a website I was on, although manually searching for the proper login and pressing Enter correctly filled it in automatically.

Thanks! I guess we can consider my problem solved at least.

ag_tommy

@mishamsk

Sounds good. I am also going to remove the gif you submitted as it includes some personal information.

mishamsk

@ag_tommy thanks!

ag_tommy

You're welcome.

mishamsk

@ag_tommy hey! so a couple days later and the focus is not working properly again. I haven't restarted my laptop since then and I do not think it is a normal behavior for 1p to stop working properly on it is own... btw. I am on beta channel now due to some SSH compatibility issues in release version.

can I provide more information so someone could get to the bottom of this?

ag_tommy

@mishamsk

Please email us using support+forum@1password.com. Be sure to use the email address tied to the account in question. That will allow a member of the extensions team to look into this in more detail and gather any logs as necessary. You issue sounds like one the team is tracking. But they would be the best ones to judge that. I could be a different matter too.

mishamsk

@ag_tommy will do, thanks!

andrew.l_1P

Thanks, @mishamsk! I see you've connected with someone on the team over email and they're troubleshooting with you. To avoid any confusion the conversation will continue there. 👍🏻

ref: UMX-11468-359

mishamsk

@andrew.l_1P sure! thanks.

Dave_1P

@mishamsk

I'm happy to see that our team is helping over email. To prevent duplication of effort I'm closing this thread. 🙂