Why isn't "Begin Recovery" available to me?

Community Member
edited August 28 in Business and Teams

I have a new user added to our Business account through a SCIM bridge. He is unable to log in, and when I check the admin portal, his status currently displays as "Pending Provision". To help get the account "unstuck", I suggested initiating an account recovery, which I have to help with. However, when I select him from my user list and click "Actions", all the actions are grayed out (see attached image), so I can't begin recovery, reactivate, or any other options.

As an administrator, how can I help users who are stuck in the nebulous state of "Pending Provision" without the ability to use any of the actions in the user admin portal?

1Password Version: Not Provided
Extension Version: Not Provided
OS Version: Windows 10
Browser:_ Edge
Referrer: forum-search:begin recovery


  • Scott.S_1PScott.S_1P

    Team Member

    Hi @rdenton,

    I've asked our SCIM experts to reach out to you about this. Please check your email for a message from us.

    Thank you.

  • rdentonrdenton
    Community Member

    Thank you, Scott.

  • ag_maxag_max

    Team Member

    On behalf of Scott, you're very welcome, @rdenton.

    I'll go ahead close this thread as the email ticket is open, and a SCIM specialist will reply as soon as they're available. 👍

    Thanks for your patience.

    ref: Zendesk-#66889

This discussion has been closed.