safari extension doesn't respond for 1password 8

jerryplotnickjerryplotnick
Community Member
edited September 22 in 1Password in the Browser

I recently installed 1password 8 and have added the Safari extension. On restart of the computer and opening 1Password, the icon in Safari for 1Password remains locked and unresponsive. This seems to be an old problem. I am a longstanding paid subscriber. Why haven't these problems be solved? What do I do to get 1Password working as it should?


1Password Version: Not Provided
Extension Version: Not Provided
OS Version: Not Provided
Browser:_ Not Provided
Referrer: forum-search:safari extension doesn't respond for 1password 8

Comments

  • nmdiasnmdias
    Community Member
    edited August 28

    For me it doesn't work sometimes also. May be a different issue, but when I click the 1Password icon in Safari, and then click "Open 1Password", nothing happens. After a cold boot for macOS it works again, for some time.

  • Jack.P_1PJack.P_1P

    Team Member

    Hi @jerryplotnick / @nmdias:

    Just to confirm, with 1Password open and unlocked, clicking the 1Password icon in Safari's toolbar doesn't prompt 1Password for Safari to unlock? Let me know.

    Jack

  • jerryplotnickjerryplotnick
    Community Member

    Yes, was like that for a whole day. Has seemed to work fine since the next time I started the computer. I'm hoping, though, that this doesn't become an intermittent issue.

  • JellyFishJellyFish
    Community Member
    edited September 2

    Im having the same issue with the safari extension as well the chrome extension. I have 1Password 8 opened and the extensions are locked. If I lock 1Password app and try using the extension, I am prompted to unlock the 1pass app, but as I do this only the app unlocks and the extensions remain locked.

  • Jack.P_1PJack.P_1P

    Team Member

    Hi @JellyFish:

    Thanks for letting us know. I'd like to ask you to create a diagnostics report from your Mac as well as a console log from Chrome:

    Sending Diagnostics Reports (Mac)

    Save a console log for 1Password in your browser

    Attach the diagnostics and console log to an email message addressed to [email protected].

    With your email please include:

    You should receive an automated reply from our BitBot assistant with a Support ID number. Please post that number here. Thanks very much!

    @jerryplotnick:

    Glad to hear it's working again. If it does happen again, let us know, and we'll take a closer look!

    Jack

  • jerryplotnickjerryplotnick
    Community Member

    Similar problem as before. 1Password is open. In Safari, I click on the 1Password icon, which shows a lock, I get prompted for a password, and no response. Too buggy a program for a longstanding monthly prescription.

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