1pw no longer shows up after recent ff update.

I have disabled/re-enabled the extension and restarted ff and rebooted. There is no 1pw button on my browser and 1pw does not respond to new passwords (for instance when I signed up for these forums).

Comments

  • khad
    khad
    1Password Alumni

    What versions of 1Password and Firefox are you using?

    Let's try completely removing and reinstalling the Firefox extension. Other browsers handle the removal of the SQLite file automatically, but you will need to do this manually for Firefox:

    1. Open Firefox.
    2. Remove the 1Password extension.
    3. Enter about:support in the address bar and press Return.
    4. Click the "Show Folder" button.
    5. Quit Firefox.
    6. In the Explorer window that opened, go up one level in the file hierarchy.
    7. Move the OnePassword.sqlite to your desktop.

    ​Then reinstall the Firefox extension from 1Password for Windows' preferences on the Browsers tab.

    Once everything is working well, you can safely move the OnePassword.sqlite file on the desktop to the trash.

  • corpsinhere
    corpsinhere
    Community Member

    Ty Khad that worked. FYI (and I am embarrassed I did not include this info from the start): ff 22.0; 1pw v 1.0.9.332

  • khad
    khad
    1Password Alumni

    No worries. I'm just glad that everything is working well. :D

    If we can be of further assistance, please let us know. We are always here to help!

This discussion has been closed.