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Forum Discussion
sma
3 years agoNew Contributor
Since updating to 1Password 8.8 I am unable to fill password and user name in Safari.
I have already installed the Browser extension. When I right click on sign-in information on a website I now see 1Password but it apparently contains no data to fill. Can you assist?
1Password Version: 8.8
Extension Version: Not Provided
OS Version: Mac 12.5.1
Browser:_ Safari
Referrer: forum-search:updated Safari extension but it is not working
- smaNew Contributor
This pertains to my inability to fill passwords using !Password since updating to 8.8 a few days ago. Thanks.
- smaNew Contributor
Problem fixed. Downloaded the Safari Extension again and it seems to be working properly.
- 1P_Tommy
Moderator
Please make sure you downloaded 1Password for Safari from the Mac App Store.
- smaNew Contributor
I did. Thank you sir.
- 1P_Tommy
Moderator
You're most welcome. Have a great day!
- smaNew Contributor
I am unable to automatically have new logins save to 1password--instead, I have to manually enter the credentials into 1Password.
- andrew_l_1P
1Password Team
Hi sma,
Could it be this setting in the browser extension?
You can access this by right-clicking the 1Password icon on Safari's toolbar > Settings. In the new tab that appears, select
Autofill
on the left and then double check that the highlighted option is turned on.Let me know if that helps. 🙂
- smaNew Contributor
My screen looks a bit different than yours, but the option to fill and save is on. Thanks for the thought.
- smaNew Contributor
I am using the Safari Extension version 2.3.7, BTW.
- andrew_l_1P
1Password Team
Thanks for your reply, sma. To confirm, the setting that we want to ensure is turned on here is
Offer to save new sign-ins
. It may also be worthwhile to update your 1Password browser extension version, you can do so by visiting the Mac App Store page: https://apps.apple.com/us/app/1password-for-safari/id1569813296?mt=12If the issue persists after that, I'd like to ask you to take a screenshot of what you're seeing on your browser extension's settings page and attach it to your reply:
This will help us confirm the correct settings are turned on. 🙂
Let me know how this goes!