None of the browser extensions working - follow up

newcustomer1
newcustomer1
Community Member
edited September 2022 in Mac

Hello!

Been using 1Password for probably 10 years now (non-subscription version). I upgraded to the family subscription for the first time today and already deeply regret making this jump.

Long story short, I can't get the browser extension to go past "Open 1Password" prompt on Safari or Chrome.

Tried uninstalling, reinstalling, restarting, emptying cache. Googled for a potential solutions for 2 hrs, and none of them work.

Any tips would be greatly appreciated.

macOS Monterey 12.5.1
Apple M1 Pro

Follow up with 1Password tech support

Tommy from 1Password had me do the following:

Let's try the following steps to make sure here are no communication troubles. With you including the screenshot from Safari, it's likely Safari is the most used browser for you. Let's see if we can get you going there first.

Turn off - 1Password > Preferences > Browser: Connect with 1Password in the browser
Right-click on the browser toolbar icon and disable. Integrate with 1Password app. It's within the General tab.
Quit the browser completely! A full quit, not a close or minimize to the dock.
Quit 1Password. While looking at the main window (locked or unlocked)
Press Command and Q 1Password should lock and close.
Wait a few seconds and then open 1Password from the Dock or the Applications folder and unlock. 1Password should open locked. Unlock the app.
Turn On - 1Password > Preferences > Browser: Connect with 1Password in the browser
Open your browser.
Right-click on the browser toolbar icon and enable. Integrate with 1Password app.

The above did not work and I'm getting passed to specialist who deal with the extensions in a more in depth role.

Anyone facing similar issues?

1Password, please don't close this thread. The support turnaround time is too slow and I'd like the community's help as an addition. This is really messing up my workflow and it's been like this for 4 days now.

1Password Version: 8.8.0
Extension Version: 2.3.7
OS Version: 12.5.1
Browser:_ Safari and Chrome

Comments

  • ag_tommy
    ag_tommy

    @newcustomer1

    We have a direct line of communication going one of the team members will reply to you as soon as possible. We appreciate your understanding. I am closing this discussion to prevent duplication of efforts.

    ref: ZRU-52284-832

This discussion has been closed.