Having trouble upgrading to 3.8.21

mdtoorder

It says I'm about 35 releases behind and I may have just figured out why. Attempts to upgrade consistently result in this error message:

"An error occurred while extracting the archive. Please try again."

Tried 3 or 4 times in a row and got the same error message each time.

Any helpful ideas?

khad

There was an "update to the updater" a long time ago. You are so far behind that you cannot skip straight to the current version, but the transition code in the updater doesn't exist in the old version you are running. Just download the current version from our website. :)

1. Visit the 1Password download page:
   http://agilebits.com/downloads
2. Click on the "Download Now" button under "1Password 3"
3. Quit your web browser and 1Password, if it's running
4. Drag the newly downloaded version of 1Password to the same location as any previous one -- replacing it

Your information is stored in a data file separate from the application, so it will not be harmed by this procedure.

Cheers!

mdtoorder

Worked like a charm! Thank you!

khad

Great news! Thanks for letting me know that everything is working well. :)

If we can be of further assistance, please let us know. We are always here to help!