Safari: Why am I asked to unlock when locking is set to NEVER in Preferences?

lysander
lysander
Community Member
in 1Password in the Browser

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Extension Version: Not Provided
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Comments

  • Joy_1P
    Joy_1P
    1Password Alumni

    Hi @lysander, does this happen if you restart your computer? Are you being asked to unlock the app or is it only the extension? Does the extension lock up even though the app is unlocked? Please let us know.

  • lysander
    lysander
    Community Member

    After clearing the Apple Watch checkbox it is not locking all the time.

  • ag_tommy
    ag_tommy

    @lysander

    That's a new one I have not seen. Would you be able to send us a diagnostic report?

    1. Open 1Password.
    2. Tap your 1Password account icon from the 1Password home screen.
    3. Tap Settings.
    4. Tap Help.
    5. Click Send Diagnostics.

    Attach the diagnostics to an email message addressed to support+forum@1password.com.

    • Your forum username: lysander

    • A link to this thread: https://1password.community/discussion/133432/safari-why-am-i-asked-to-unlock-when-locking-is-set-to-never-in-preferences

    • Please do not post your diagnostic report to the forum. This is for your privacy and security.

    You should receive an automated reply from our BitBot assistant with a Support ID number. Please post that number here. Thanks very much!

  • lysander
    lysander
    Community Member

    Sent

  • ag_tommy
    ag_tommy

    Thanks.

    ref: RRX-57817-735

This discussion has been closed.