1Password unlock with Apple Watch and watchOS 9 is not working

jkwuc89
jkwuc89
Community Member
in Mac

After updating my Apple Watch Series 6 to watchOS 9, unlocking 1Password has stopped working. 1Password shows the watch icon but when I click on it to unlock via my watch, my watch does not respond. I tried turning off and turning on unlock with watch to attempt to fix this but that made no difference.

1Password Version: 8.9.4
Extension Version: 2.3.7
OS Version: macOS 12.6
Browser:_ Safari

Comments

  • jkwuc89
    jkwuc89
    Community Member

    Turning off and turning on Use your Apple Watch to unlock apps and your Mac under System Preferences appears to fix this issue.

  • VirgilBoy
    VirgilBoy
    Community Member
    edited September 2022

    Didn't work for me unfortunately

    EDIT: was an issue with my Mac Studio only

  • ag_tommy
    ag_tommy

    Thanks for the update @jkwuc89

  • ag_tommy
    ag_tommy

    @VirgilBoy Your post I am not 100% sure about. Was it not working previously and it's now resolved? Or are you continuing to have trouble? I've seen a few reports not related to 1Password where a few restarts were needed to shake the cobwebs free. You might try that.

  • VirgilBoy
    VirgilBoy
    Community Member

    @tommy All is good. Switched to my Mac Mini for comparison and Apple Watch Unlock for 1PW worked normally. Rebooted the Studio and that fixed the issue there.

  • ag_tommy
    ag_tommy

    Thanks VirgilBoy. 😅

  • Steve2022
    Steve2022
    Community Member

    I have the same versions with the addition of watchOS 9.0. I receive the haptic feedback on my watch and an alert on my watch which quickly disappears. When the alert disappears and I double-click the side button of my watch, Apple Pay is invoked.

  • Dave_1P
    Dave_1P

    @Steve2022

    I'm sorry to hear that Apple Watch unlock isn't working with 1Password on your Mac. Can you try the following steps:

    1. Disable Apple Watch Unlock in 1Password for Mac (1Password > Preferences > Security > Uncheck "Apple Watch").
    2. Disable Apple Watch Unlock for your Mac (In the MacOS menu bar:  > System Preferences > Security and Privacy > Uncheck "Use your Apple Watch to unlock apps and your Mac")
    3. Turn off your Mac.
    4. Restart your Apple Watch: Restart your Apple Watch - Apple Support
    5. Turn on your Mac.
    6. Enable Apple Watch Unlock for your Mac (In the MacOS menu bar:  > System Preferences > Security and Privacy > Check "Use your Apple Watch to unlock apps and your Mac")
    7. Enable Apple Watch Unlock in 1Password (1Password > Preferences > Security > Check "Apple Watch").

    Let me know if that doesn't resolve the issue and I'll be happy to help further. 🙂

  • Steve2022
    Steve2022
    Community Member

    Thanks @Dave_1P , that did the trick on both of my laptops. Appreciate the support!

  • Dave_1P
    Dave_1P

    @Steve2022

    I'm happy to hear that everything is working now. 😊

  • Grishkaone
    Grishkaone
    Community Member

    Hello there !

    Same issue after full restoration from a backup for both the Mac and the Watch.
    The steps above worked perfectly. 👍

    Thanks !

  • andrew.l_1P
    andrew.l_1P

    Appreciate the update, @Grishkaone, glad to hear Dave's steps were able to help! 🙂

This discussion has been closed.