I upgraded to 1Password 8 on my Mac and it is not recognising my master password. 1Password 7 does

TomRaftery
TomRaftery
Community Member
in Mac

I upgraded to 1Password 8 on my mac this morning but when I tried to login it doesn't recognise my master password.

The same password works fine to access 1Password 7 on the Mac, and on 1Password 8 on all my other devices, but fails for 1Password 8 on this machine, weirdly!

1Password Version: 8
Extension Version: Not Provided
OS Version: MacOS12.6
Browser:_ Not Provided
Referrer: forum-search:Master password not working in 1Password 8 for Mac

Comments

  • TomRaftery
    TomRaftery
    Community Member

    Also, 1Password.com recognises my Master password.

  • TomRaftery
    TomRaftery
    Community Member

    Can anyone help with this? Or even tell me where else I can go for help?

  • Dave_1P
    Dave_1P

    Hello @TomRaftery! 👋

    I'm sorry for the delay in responding. Do you see an error message specifically telling you that your account password is not recognized? Or do you see a more generic error message like "We weren't able to sign in to your account. Maybe there's a typo? Check your sign-in details and try again."?

    If it's the latter then can you try the following alternate method to add your account:

    1. In your browser, sign in to your account on 1Password.com.
    2. Click your name in the top right and choose Get the Apps.
    3. Click "Add your account directly" and allow your browser to open 1Password. You'll see your account details in the app.
    4. Enter your 1Password account password and click Sign In.

    If that doesn't work then are you using a VPN or proxy of any sort? If you are then can you tell me a little more about your networking/VPN configuration on your Mac?

    -Dave

  • TomRaftery
    TomRaftery
    Community Member


    The error says "That didn't work. Check your password and try again"

    I tried the "Add you account directly" option outlined above but I received the same error.

    No VPN or proxy, just a standard fibre connection to the internet.

  • jac.pd_1p
    jac.pd_1p

    Hi @TomRaftery:

    Thanks for giving those steps a try and sorry to hear you're still experiencing issues. We're tracking this issue you're experiencing so I'd like to ask you to create a diagnostics report from your Mac to take a closer look of what's going on here:

    Sending Diagnostics Reports (Mac)

    Attach the diagnostics to an email message addressed to support+forum@1password.com.

    With your email please include:

    You should receive an automated reply from our BitBot assistant with a Support ID number. Please post that number here. Thanks very much!

  • TomRaftery
    TomRaftery
    Community Member

    Done - the support ID is [#NTE-22112-675]

  • jac.pd_1p
    jac.pd_1p

    Hi @TomRaftery:

    Great! I can confirm that we've received your email and we'll be back in touch as soon as possible :)

  • ag_tommy
    ag_tommy

    @TomRaftery

    I've just replied. Let's continue the discussion via email.

    ref: NTE-22112-675

  • Ramsteiner
    Ramsteiner
    Community Member

    I'm having the exact same issue. Any suggestions to resolve this? My iMac was not synching with my other devices so I signed out on the iMac and thought I could sign back to reset the account. Then got the "We weren't able to sign in to your
    account. Maybe there's a typo? Check your sign-in details and try again." I know the password and secret key are correct. I can login to 1passowrd.com. I'm on the latest public beta of Mac Ventura and 1password 8.9.6

  • mancilg
    mancilg
    Community Member

    I am also having the same problem - glad to see it isn't just me. Downgraded to 1password 7 so I would have access to my passwords

  • Dave_1P
    Dave_1P

    @Ramsteiner and @mancilg

    I'm sorry that you're both unable to add your accounts to 1Password 8 on your Macs. Can you try the alternate steps that I mentioned in a previous post:

    1. In your browser, sign in to your account on 1Password.com.
    2. Click your name in the top right and choose Get the Apps.
    3. Click "Add your account directly" and allow your browser to open 1Password. You'll see your account details in the app.
    4. Enter your 1Password account password and click Sign In.

    If that doesn't work then are either of you using a VPN or any sort of network proxy?

    -Dave

  • Ramsteiner
    Ramsteiner
    Community Member

    Embarrassed to say a simple computer reboot solved my issue. Not sure how or why but I’ll take it. I did try the alternate method but it yielded the same error message.

  • GreyM1P
    GreyM1P

    @Ramsteiner – I'm glad to hear that restarting your Mac solved it. It still surprises me to this day how much that can fix. :)

This discussion has been closed.